McDonalds

Sr. Solutions Architect, ServiceNow

McDonalds$167K — $209K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Architect comprehensive solutions on ServiceNow focusing on ITSM, ITOM, HAM, SAM, and APM.
  • Lead architectural design for AI integration, enhancing user experience with Now Assist and Otto.
  • Design scalable Employee Workflows for streamlined HR services and onboarding.
  • Maintain high technical quality through design reviews and mentoring development teams.
  • Collaborate with stakeholders to translate business requirements into technical designs.
  • Ensure new solutions align with 'Golden Instance' governance standards.
  • Architect robust integrations with external platforms using IntegrationHub and APIs.

Responsibilities

  • Design and implement scalable, high-performance solutions on the ServiceNow platform.
  • Guide the integration of AI technologies into existing offerings.
  • Develop and oversee Employee Workflows to enhance service delivery.
  • Review and approve solution designs to ensure technical excellence.
  • Work closely with product managers and analysts to align technical designs with business goals.
  • Govern platform integrity with adherence to established standards and practices.
  • Document architecture and integration processes for clarity and future reference.

Benefits

  • Comprehensive health insurance, including medical, dental, vision, and mental health coverage.
  • Life insurance options provided.
  • Bonus potential linked to individual and company performance.
  • Long-term incentive eligibility, including stock or equity grants.
Full Job Description
Department Overview

Behind McDonald's digital transformation is the Global Technology Enterprise Products & Platforms (EPP) team, a group of innovators leveraging cloud, platform architectures, and emerging technologies to create scalable business solutions. Within EPP, our Enterprise Service Management (ESM) team is committed to being a people-led, product-centric, and trusted technology partner.
We are seeking a highly skilled and strategic Sr. Solutions Architect, ServiceNow to join our team. In this remote role, you will be responsible for designing scalable, high-performance solutions on the ServiceNow platform that drive business value across the organization. You will serve as the primary technical authority for designing solutions that leverage ServiceNow's capabilities, with a primary focus on core IT modules (ITSM, ITOM, HAM, SAM, APM) as well as emerging AI technologies including Now Assist and our custom virtual assistant, Otto. You will design and guide the implementation of scalable Employee Workflows, ensuring our platform design scales seamlessly to support our global network of employees, franchises, and corporate functions.

Duties

Click to add description here.

Qualifications

  • Design End-to-End Solutions: Architect comprehensive solutions on the ServiceNow platform that meet business requirements, focusing primarily on ITSM, ITOM, HAM, SAM, and APM.
  • Drive AI Integration: Lead the architectural design for integrating AI capabilities, including Now Assist and our custom virtual assistant Otto, to enhance user experience and automate processes.
  • Champion Employee Workflows: Design and guide the implementation of scalable Employee Workflows to streamline services for HR, Workplace Services, and employee onboarding.
  • Ensure Technical Excellence: Maintain a high standard of technical quality by reviewing solution designs and providing mentorship to development teams on best practices.
  • Collaborate with Stakeholders: Partner with product managers, business analysts, and technical teams to translate requirements into robust and scalable technical designs.
  • Govern Platform Integrity: Ensure that all new solutions are designed in alignment with our 'Golden Instance' principles and platform governance standards.
  • Optimize Integration Pathing: Architect robust integrations utilizing IntegrationHub and secure REST/SOAP APIs to connect ServiceNow with external corporate platforms.
  • Document Solutions Architecture: Formulate and maintain detailed technical design documentation, architecture maps, and integration schemas.


Compensation

Bonus Eligible: YES

Long - Term Incentive: YES

Benefits Eligible: YES

Salary Range

The expected salary range for this role is $167,366.00 - $209,207.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

About McDonalds

McDonald's Careers

Join the vibrant team at McDonald's, a global leader in the fast-food industry, and be part of a company known for its exceptional culture and commitment to innovation and leadership. At McDonald's, we offer a range of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal place to jumpstart or advance your career. Work You'll Do At McDonald's, every position is an opportunity to grow. Whether you're looking for an entry-level role or a managerial position, you'll find that McDonald's supports your career ambitions with robust training programs and growth opportunities. Our team is dedicated to helping you develop the leadership and professional skills necessary for success in any endeavor. Join our diverse team and contribute to a culture that values innovation, leadership, and diversity. McDonald's is not just a workplace but a community where you can thrive professionally and personally. McDonald's Employment Benefits Choose a career at McDonald's and enjoy a comprehensive benefits package that supports both your professional and personal life. From competitive salaries and health benefits to employee discounts and flexible schedules, McDonald's is committed to the well-being of our team members. We also offer exclusive leadership and diversity training programs that empower our employees to take on new challenges and lead with confidence. Internship Opportunities Kickstart your career with a McDonald's internship. Our internships provide invaluable workplace experience and a chance to develop essential skills in a supportive environment. Interns at McDonald's work on real projects, learn from industry leaders, and gain exposure to the operational excellence that drives our global success. Innovation at McDonald's At the heart of McDonald's culture is a drive for innovation. We continuously seek innovative solutions to enhance the dining experience of our customers and improve our operational efficiencies. By joining our team, you'll collaborate on exciting projects that push the boundaries of what's possible in the fast-food industry. Networking and Professional Development McDonald's encourages professional development and networking through various initiatives and platforms. Connect with colleagues, mentors, and industry leaders who can help you navigate your career path and achieve your professional goals. Our commitment to career development is reflected in our ongoing training programs and our proactive approach to internal promotions and hiring. Join Our Team Explore the job opportunities at McDonald's and find the position that matches your skills and interests. We are hiring creative, curious, and motivated individuals who are ready to contribute to our dynamic team. Check out our open positions and apply today to take the first step towards a rewarding career at McDonald's. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at McDonald's. Subscribe to our careers blog and personalize your experience to receive updates that align with your career interests. McDonald's is more than just a company—it's a place where you can make a difference. Join us and help shape the future of the fast-food industry while building a career that you can be proud of.
Learn more about McDonalds
Size
200,000 employees
Market Cap
$194.1 billion
Industry
Net Income
$4.7 billion
Founded
1955
5 Year Trend
-1.2%
Revenue
$19.2 billion
NASDAQ

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