Role Overview:
Shape how enterprises design and deliver customer experiences by building AI powered applications on top of Genesys Cloud that solve real operational challenges. This role operates at the intersection of product innovation and engineering execution, where ideas move quickly from concept to production and directly impact how businesses engage with their customers at scale. You will work within an innovations team that functions as a product studio, owning ambiguous problems and turning them into usable, high impact solutions deployed through AppFoundry.

You will influence how agentic AI systems are designed, evaluated, and deployed in real world environments, from industry specific virtual agents to compliance tooling and evaluation infrastructure. The role offers visibility into enterprise customer needs, close collaboration with product and solution teams, and the opportunity to shape emerging patterns in LLM driven systems. As part of Genesys, you contribute to a platform that enables organizations globally to orchestrate meaningful customer experiences with empathy and intelligence.

This position provides strong growth exposure across AI application development, distributed systems, and enterprise SaaS, with opportunities to expand technical depth, product thinking, and ownership across increasingly complex systems.

This position is not eligible for employer-sponsored work authorization (e.g., H-1B, TN, O-1, or other employment-based visas), now or in the future. Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship.

Key Responsibilities:

• Own end to end delivery of AI driven features, from problem framing through design, development, deployment, and continuous iteration in production
• Design and build agentic systems that plan, reason, and act using tools and APIs, improving reliability, safety, and observability of LLM powered applications
• Develop full stack solutions across React and TypeScript frontends, backend services, and LLM integration layers to deliver cohesive user and system experiences
• Translate ambiguous customer problems into scalable product solutions by partnering with product, solution consultants, and enterprise stakeholders
• Build and enhance evaluation frameworks that measure quality, cost, latency, and robustness of AI systems under real world conditions
• Drive experimentation cycles by rapidly prototyping, testing hypotheses, and iterating based on measurable outcomes

Required Qualifications:

• Approximately 5 or more years of professional software engineering experience, or equivalent demonstrated through shipped products
• Strong full stack development foundation across frontend, backend, and API design using TypeScript or JavaScript and one of Java, Python, or Node
• Hands on experience building with large language models, including tool calling, structured outputs, retrieval augmented generation, and evaluation techniques
• Familiarity with agentic system design, including multi step reasoning, autonomous tool usage, planning structures, and associated failure modes
• Experience deploying and operating services in AWS environments, with working knowledge of services such as Lambda, ECS, Fargate, or similar
• Demonstrated ownership mindset with the ability to self direct, execute, and deliver results in ambiguous environments

Preferred Qualifications:

• Experience in customer experience, contact center technologies, or AI driven CX platforms
• Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, or similar multi agent coordination approaches
• Deeper experience with AWS services including Bedrock, Step Functions, SQS, SNS, or infrastructure as code tools such as CDK or Terraform
• Background in distributed systems, event driven architectures, and observability practices
• Experience building or operating enterprise SaaS platforms, including multi tenancy, access control, and usage metering

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$115,500.00 - $203,100.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments