About the Role:
Hims & Hers is on a mission to empower people to live healthier lives. Our Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.
As a Senior Engineer in our Customer Platform group, you will be a key technical leader responsible for designing and implementing scalable, high-performance solutions across both front-end and back-end systems. In this role, you will collaborate closely with cross-functional teams, including engineering, product, design, medical, marketing, and analytics, to build innovative features that drive significant growth across all treatment categories on hims.com and forhers.com. By enhancing the user experience and optimizing acquisition funnels, you will play a pivotal role in expanding our customer base and increasing revenue.
You Will:
- Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience.
- Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards.
- Advocate your team's technical needs and priorities within the broader engineering organization.
- Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments.
- Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience.
- Work closely with other engineering teams to ensure seamless integration and communication across systems and services.
- Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance.
- Break down complex projects into clear, actionable tasks to drive successful outcomes.
- Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance.
- Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools.
- Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts.
- Create and maintain technical documentation for architecture and development processes.
- Conduct code reviews and contribute to knowledge-sharing initiatives within the team.
- Identify performance bottlenecks and propose enhancements to optimize system performance and reliability.
- Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform.
- Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers.
- Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members
You Have:
- 5+ years as a software engineer, shipping production code
- 3+ years of experience with backend distributed system design, development, and delivery
- 3+ years of experience with microservice architectures
- Strong full-stack proficiency in TypeScript, with a React (or similar) frontend and Node.js (or similar) backend
- Proven experience building scalable systems that other engineering teams depend on and build with
- Excellent problem-solving skills with the ability to balance curiosity and decisive action
- Strong communication and collaboration skills, this role requires deeply understanding of user (developer) needs, not just executing tickets
- Experience with agile development, CI/CD, and testing practices
- Capable of prioritizing across ambiguous, cross-team priorities without management oversight
Preferred Qualifications:
- Experience with NextJS and NestJS specifically
- Experience building developer frameworks or tools (e.g., having contributed to a framework itself, not just built with one)
- Web performance optimization experience
- Familiarity with Kubernetes/AWS and DevOps practices (helpful, not a focus area)
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.
