Job DescriptionWe are seeking a highly motivated and detail-oriented Sr. Slot Performance Manager to join our team! The ideal candidate will ensure the proper functioning, maintenance and compliance of all slot equipment while managing a dedicated technical team. This leadership role requires a blend of technical expertise, management skills, and regulatory knowledge to drive operational excellence.
Responsibilities- Ensure proper appearance and operation of slot equipment, maintaining compliance with all state laws, regulations and company policies
- Oversee documentation related to slot projects, maintenance logs, repair logs, purchase orders, and requisitions of slot machine parts and supplies
- Produce and analyze reports, reviewing slot activities and performance with the Director of Slot Operations and Vice President of Casino Operations.
- Collaborate with management and various departments to ensure smooth operations
- Review and address reports regarding malfunctions or other issues, implementing appropriate maintenance and repair solutions
- Hire, train, coach and evaluate Slot Technical staff
- Troubleshoot slot equipment issues and resolve performance-related problems
- Complete company-required training within designated timeframes
- Foster and maintain professional relationship with internal personnel and external regulators
- Read, understand, and interpret complex instructions and regulatory documents
- Maintain up-to-date knowledge of gaming laws and regulations
- Stay informed about special events and promotional activities
- Uphold strict confidentiality regarding financial data and company policies
- Communicate effectively with guests, gaming officials and vendors
- Adhere to departmental service standards, ensuring accuracy, timeliness, and trustworthiness
- Perform other duties as assigned
Qualifications- Proven experience in slot machine maintenance and management
- Recommended five years of experience in casino slot department, and at least three years in a supervisory role in a Slot Tech department
- Minimum three years' experience working with the LnW Slot Data System along with slot admin experience.
- Strong troubleshooting and problem-solving skills related to slot equipment and software
- Ability to lead, coach, and develop a technical team
- Knowledge of gaming regulations and compliance requirements
- Excellent communication and organizational skills
- Ability to manage budgets and analyze technical performance data
- Commitment to maintaining confidentiality and professionalism
- Must be able to obtain and maintain a Nevada Gaming License
ADDITIONAL REQUIREMENTS- Work may be performed in areas that are unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
- May work with solvents/oils, electrical, mechanical, and pneumatic devices, and computer equipment
- May be exposed to fumes/odors, dirt and dust
- Constant contact with staff and guests
- Requires mobility to include occasional sitting, crawling, climbing, balancing; frequent, walking, reaching overhead from floor to 6ft., pushing/pulling, lifting/carrying over 100 lbs., standing, bending over, crouching, kneeling, repetitive use of both hands with light and firm grasping and finger dexterity
- Use of power tools and electronic equipment
- Use of radio, calculator, computer, and telephone
- Normal vision range and absence of color blindness
- Tolerance of or use of cleaning/lubricating chemicals
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
