Topgolf |Assistant General Manager

Job Description

THE ROLE

The Assistant General Manager supports the General Manager in leading the entirevenueoperation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events 6 ensuring every part of the operation runs at a high standard.

The AGM owns day-to-day execution, holds leaders accountable, and steps in as theactingGM when needed. This roleoperateswith autonomy, sets the tone for the team, and is a key driver of venue performance.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods,special events, and high-volume seasons.

WHAT YOU WILL DO

Lead Venue Operations

Oversee department managers and their teams in delivering best-in-class guest experiences

Hold leaders accountable for operating standards, staffing, and guest and team safety

Step into the GM role during absences, owning full venue accountability

Forecast and manage sales and expenses across departments

Leverage business metrics and trends to drive performance and maximize profitability

Develop and Coach Leaders

Coach and develop direct reports, investing in their growth as leaders

Driveteam memberengagement across all departments

Support effective hiring, scheduling, and team building across the venue

Delegate with clarity and follow up to ensure execution

Drive the Guest Experience

Stay visible on the floor and interact with guests to assess and elevate their experience

Champion a culture of hospitality across every touchpoint

Use guest feedback and operational data to continuously improve the experience

Represent the Brand and Community

Cultivate relationships with community leaders and local organizations

Support brand-building events, partnerships, and activations

Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS

Drives Results| Consistently achieving results, even under tough circumstances.

Pushes others to achieve results and holds people accountable for poor outcomes

Fosters a sense of urgency in the team for reaching goals and meeting deadlines

Leads others to persist despite setbacks or obstacles

Drivesa track recordof success across the venue

Builds Effective Teams| Buildingstrong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Communicates clear goals and roles to all department managers

Ensures the team has the right mix of skills andleveragesindividual strengths

Coaches others on how to build effective, high-performing teams

Rewards team efforts and accomplishments consistently

Ensures Accountability| Holdingself and others accountable to meet commitments.

Accepts responsibility for the successes and failures of own work and the team's work

Monitors metrics and milestones to chart progress against expectations

Holds departments accountable for budgets, goals, and operating standards

Designs feedback processes into daily operations

Decision Quality|Making good and timely decisions that keep the organization moving forward.