$110,000 - $145,000 / year + BonusWe are seeking a Senior Site Reliability Engineer to own the reliability, scalability, performance, and operational integrity of critical production services. This role is accountable for the full-service lifecycle, from design and deployment readiness through production operations, incident response, and continuous improvement. Reliability is a core engineering responsibility, requiring strong software engineering skills and autonomous operation across AWS, hybrid data centers, and customer-hosted environments.
Roles and Responsibilities: - Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health.
- Define and manage SLIs and SLOs, using error budgets to guide delivery decisions.
- Influence of service and system design to improve fault tolerance, observability and operational sustainability.
- Debug complex production issues across application code, services and infrastructure using software engineering practices.
- Perform root cause analysis using logs, metrics, traces, and code-level investigation.
- Build automation and self-healing mechanisms to prevent repeat failures.
- Execute production changes (patching, certificate management, software releases) with safety, automation, and observability.
- Design and operate production observability aligned to service health and customer impact.
- Lead and participate in incident response, for high-severity events.
- Collaborate with engineering, product, architecture, and operations teams.
- Operate with autonomy and sound judgment in reliability decisions.
Qualifications & Requirements - 8+ years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership.
- Proven operation at a senior engineering scope with accountability for reliability outcomes.
- Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies.
- Practical experience applying SRE principles (SLIs, SLOs, error budgets).
- Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments.
- Strong knowledge of Linux and Windows systems, application platforms and relational databases.
- Bachelor's or master's degree in computer science or equivalent experience.
- Participation in an on-call rotation; flexible hours as required.
Skills & Requirements
Knowledge, Skills, and Abilities:• A fast learner.
• A problem solver.
• Ability to document procedures.
• Able to meet deadlines.
• Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
• Able to comply with processes and procedures.
• Able to maintain professional composure in any situations.
• Flexible in working extended hours on occasions or as required.
• Exposure in the insurance industry is desired but not mandatory.
• Driven to improve, personally and professionally
• Operate best in a fast-paced, flexible work environment with ability to work in a team.
Additional Requirements and Details: • High speed internet to accommodate working from home needs.
• Occasional travel to our office location is required.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.
Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
