Ricoh USA, Inc.

Sr. Site Manager

Ricoh USA, Inc. • $75K — $95K *
Atlanta, GA 30349In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 5+ years of customer-facing business operations experience
  • 2+ years of leadership experience preferred
  • Proven ability to manage multiple priorities
  • Strong customer service and communication skills
  • Proficiency with Microsoft 365 applications
  • Ability to analyze operational challenges and implement solutions

Responsibilities

  • Manage and develop a team of onsite service professionals
  • Oversee day-to-day operations of multiple business services
  • Build strong client partnerships and conduct regular reviews
  • Manage staffing, training, coaching, and performance reviews
  • Monitor service levels and identify areas for process improvement
  • Maintain documentation and operational reporting
  • Collaborate with stakeholders to ensure customer satisfaction

Benefits

  • Exceptional service delivery focus
  • Opportunities for team leadership and development
  • Engagement with diverse business services
  • Dynamic and fast-paced work environment
  • Regular interaction with client management and stakeholders
Full Job Description
Job Description

Ricoh is seeking a customer-focused Sr. Site Manager to oversee daily operations at a dynamic client location supporting a variety of business services, including mail services, scanning/imaging, production print, hospitality, and reception operations.

In this role, you will lead a team of six employees, ensure exceptional service delivery, manage client relationships, and drive operational excellence while meeting service level agreements (SLAs).
Position Overview:
  • Manage and develop a team of onsite service professionals
  • Oversee day-to-day operations across mail, print, imaging, hospitality, and reception services
  • Build strong client partnerships and conduct regular business review meetings
  • Manage staffing, training, coaching, performance reviews, and employee development
  • Monitor service levels, identify process improvements, and implement operational best practices
  • Maintain reporting, documentation, and operational reviews
  • Collaborate with internal and external stakeholders to ensure outstanding customer satisfaction
Required Experience:
  • High School Diploma or GED required
  • 5+ years of experience in customer-facing business operations, facilities, workplace services, print/mail, or a related field
  • 2+ years of leadership or people-management experience preferred
  • Proven experience managing multiple priorities in a fast-paced environment
  • Strong customer service, communication, and relationship-building skills
  • Proficiency with Microsoft 365 applications (Outlook, Excel, Word, PowerPoint)
  • Ability to analyze operational challenges and implement solutions
  • Ability to lift up to 50 lbs. and perform occasional physical tasks associated with mail and workplace services operations
Preferred Experience:
  • Managing an onsite business services, mailroom, print center, or facilities services operation
  • Experience leading teams in a corporate or B2B client environment
  • Knowledge of service-level management, workflow improvement, and operational reporting

About Ricoh USA, Inc.

Ricoh USA, Inc. is a technology company that provides document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. The company is a subsidiary of Ricoh Company, Ltd., a Japanese multinational imaging and electronics company. Ricoh USA, Inc. was founded in 1962 and is headquartered in Malvern, Pennsylvania.
Learn more about Ricoh USA, Inc.
Size
17,000 employees
Industry
Enterprise Technology
Founded
1962
* Ladders Estimates

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