Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Lead the design, development, and implementation of ServiceNow HRSD solutions, translating complex business requirements into scalable, high-quality technical architectures.
• Design and configure advanced ServiceNow HRSD capabilities, including case management, Employee Center, lifecycle events, knowledge management, and HR automation workflows.
• Serve as a technical lead and subject matter expert, providing guidance and mentorship to junior developers and ensuring adherence to platform best practices.
• Collaborate closely with business analysts, architects, and stakeholders to deliver solutions aligned with business objectives and enterprise architecture standards.
• Develop and maintain complex ServiceNow components, including custom applications, integrations, workflows, and scoped applications.
• Lead troubleshooting and resolution of technical issues, including root cause analysis, debugging, and performance optimization.
• Oversee and contribute to testing efforts, including unit, system, and integration testing, ensuring solution quality and stability.
• Conduct code reviews and enforce development standards, promoting maintainability, scalability, and security.
• Own technical documentation, including solution design documents, integration specifications, and system architecture artifacts.
• Lead demos, technical reviews, and stakeholder briefings, effectively communicating solutions to both technical and non-technical audiences.
• Drive platform upgrade planning and execution, including impact analysis, regression testing, and remediation.
• Ensure security, scalability, and maintainability of ServiceNow solutions, aligning with enterprise and federal compliance requirements.
• Stay current with ServiceNow releases, HRSD innovations, and industry trends, driving continuous improvement and adoption of new capabilities.

What You Will Need:

• Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain prior to onboarding.
• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
• Minimum of SIX (6) years of professional experience, with at least FOUR (4) years of hands-on ServiceNow development experience.
• Bachelor’s degree in an IT-related field (Relevant experience may be substituted for formal education or advanced degree).
• ServiceNow Certified System Administrator (CSA) certification (required).
• Strong expertise in ServiceNow HRSD, including Employee Center, case management, lifecycle events, and knowledge management.
• Advanced experience with ServiceNow development, including: JavaScript and Glide scripting, Flow Designer and IntegrationHub, UI policies, business rules, client scripts.
• Strong experience with integrations, including REST, SOAP, and MID Server.
• Deep understanding of Software Development Lifecycle (SDLC) and experience working in Agile environments.
• Strong analytical and problem-solving skills, with the ability to handle complex technical challenges.
• Excellent communication skills, with the ability to engage with technical teams, business stakeholders, and leadership.
• Proven ability to work independently, lead technical efforts, and manage multiple priorities.

What Would Be Nice To Have:

• ServiceNow Certified Implementation Specialist (CIS-HR) or other advanced certifications (CIS, CAD).
• Experience leading or mentoring development teams.
• Strong background in HRSD implementations, particularly in complex or enterprise environments.
• Experience with advanced integrations and automation, including third-party systems and APIs.
• Agile certifications (e.g., Scrum Master, SAFe).
• Experience supporting federal clients, including knowledge of Federal HR processes and compliance requirements.
• Familiarity with platform performance tuning, security best practices, and DevOps pipelines.
• Strong interpersonal skills, with the ability to influence and collaborate across diverse teams.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus