Are you excited about building the engineering platforms that power how one of Amazon's largest services organizations operates? The Ad Services Engineering team builds and operates the systems that underpin the full spectrum of advertiser services - from a first-time seller launching their first Sponsored Ads campaign to a global agency managing complex programmatic buys across Amazon DSP. Our vision is a singular service platform: one unified set of tools and infrastructure that scales across all advertiser segments and service models (self-service support, scaled managed services, and dedicated account teams). We build Salesforce-based CRM and case management platforms that serve as the operational backbone for Amazon employees worldwide, automation tools that eliminate manual toil and reduce campaign activation lead times, agentic-first solutions that empower internal users to deliver faster and smarter service, and knowledge infrastructure that enables the entire organization to operate with shared intelligence. The systems we build serve advertisers across 240+ countries, in dozens of languages, at Amazon scale.
As a Senior Manager, Software Development, you will lead multiple engineering teams (across Seattle, New York, and Bangalore) responsible for the services infrastructure, Salesforce engineering, and automation platforms that power Advertising Services. You'll own the technical strategy for how engineering drives operational efficiency, service quality, and advertiser experience across the full portfolio - from scaled self-service tooling to managed services platforms.
Key job responsibilities
• Own the technical vision for services engineering - defining how automation, AI-powered internal tooling, and platform engineering converge to make Advertising Services the ultimate partner for over 1M advertisers
• Lead and develop senior engineering talent across multiple geographically distributed teams, including SDEs, Systems Development Engineers, and Salesforce developers
• Drive the Salesforce platform strategy - owning the CRM, case management, and workflow automation systems that are the operational backbone for service delivery across all advertiser segments. This includes custom LWC development, integration architecture, and scaling Salesforce to support new service models and partner teams
• Build agentic-first internal tooling - developing AI-powered tools and automations that enable service teams (PSCs, CCMs, Account Managers, AdOps, Advertiser Support) to deliver faster, more accurate, and more scalable service without manual overhead
• Partner cross-functionally with Product Managers, business operations leaders, and service delivery teams to define the engineering roadmap - balancing innovation velocity with operational reliability
• Operate at Amazon scale - ensuring systems that handle millions of advertiser interactions maintain high availability, low latency, and continuous improvement through experimentation
About the team
This team sits at the heart of Advertising Services - where engineering enables how users across broad capabilities and responsibilities serve millions of advertisers daily. We own the services front door (the surfaces, workflows, and integrations that make backend capabilities usable in a services context), while partnering with product teams who own the underlying systems. The team spans three geographies, multiple technology stacks and works closely with product, science, and business teams. We operate in a rapidly evolving space where AI is transforming service delivery - and we're leading that transformation from the tooling layer.
BASIC QUALIFICATIONS
- 10+ years of engineering experience
- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment
PREFERRED QUALIFICATIONS
- Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
- Experience with CRM tools like Salesforce
- Experience leveraging and improving internal tools
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services
- Experience with AI/ML technologies
