Intuit Inc

Sr. Risk Management Representative (Lead)

Intuit Inc • $90K — $120K *
Plano, TX 75025In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in risk operations (fraud prevention, compliance, KYC/KYB, or payments).
  • Expert-level knowledge in risk domains like IDV, KYC/KYB, transaction fraud, and disputes.
  • Proven ability to investigate and resolve high-impact risk cases independently.
  • Experience making critical risk decisions, such as account closures or fund holds.
  • Exceptional skills in customer communication and de-escalation.
  • Mentoring experience with the ability to provide constructive feedback.
  • Strong understanding of quality assurance methodologies for evaluating decisions.

Responsibilities

  • Act as Subject Matter Expert (SME) in various risk domains, providing guidance to the team.
  • Conduct in-depth investigations into complex risk cases to identify potential threats.
  • Make final autonomous risk decisions on sensitive accounts, considering policies and customer experience.
  • Resolve escalated customer issues, focusing on conflict de-escalation and negotiations.
  • Perform quality assurance reviews on specialist-level decisions to ensure adherence to policies.
  • Develop training materials and lead training sessions to enhance team knowledge and skills.
  • Analyze operational data to identify risk trends and collaborate on process improvements.

Benefits

  • Hybrid work model with required office presence three days a week.
  • Opportunities for cross-training and skills expansion within the risk operations team.
  • Flexible schedule with occasional Saturday and holiday shifts.
  • Access to mentorship programs to support professional growth.
  • Engagement in process improvement initiatives contributing to operational efficiency.
Full Job Description
This is a Hybrid role requiring 3 days in the office per week, the ability to work Saturdays and some holidays is required, and must be available to work an 11:00-8:00 PM or 12:00-9:00 PM CST shift.

We are seeking an experienced and motivated Senior Risk Management Representative (Lead) to support our Risk Operations personnel. You will be responsible for conducting critical analysis of customer accounts to proactively identify and mitigate risks related to compliance, fraud, and financial transactions. Your role will be pivotal in ensuring adherence to regulatory requirements and internal policies, and you will be instrumental in maintaining high standards of accuracy and diligence.

This role requires direct customer interaction via phone and email to gather documentation, complete account research, and resolve complex issues. As an integral part of the team, you will receive cross-training and assignments across various workflows to rapidly expand your skills and competencies based on evolving business needs.

The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues across different risk domains. You must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet service level agreements (SLAs).

Responsibilities

Core Investigation & Decisioning
  • Serve as the primary Subject Matter Expert (SME) for the team, providing expert-level guidance on all risk domains, including IDV, KYC/KYB, transaction fraud, and disputes.
  • Conduct and model end-to-end investigations into the most complex, ambiguous, and high-impact risk cases, analyzing diverse data sets to identify and mitigate potential threats.
  • Make and own final, autonomous risk decisions (e.g., account closures, fund holds, restrictions) on sensitive or high-value accounts, expertly balancing firm policy, regulatory requirements, and the customer experience.
  • Act as the final point of escalation for the most sensitive or complex customer issues, taking ownership to de-escalate conflicts and negotiate resolutions that protect both the customer and the firm.

Team Enablement & Quality Assurance
  • Evaluate the efficacy of specialist-level decisions by performing formal and informal Quality Assurance (QA) reviews to ensure accuracy, policy adherence, and sound judgment.
  • Deliver targeted, constructive feedback leadership, identifying knowledge gaps and helping to improve overall team quality, consistency, and performance.
  • Develop, document, and maintain comprehensive training materials, job aids, and Standard Operating Procedures (SOPs) to ensure the team's knowledge is current.
  • May lead onboarding and continuous training sessions for new and existing specialists, mentoring them on advanced investigative techniques and complex risk concepts.

Strategic & Process Improvement
  • Proactively analyze operational data and frontline feedback to identify emerging risk trends, process inefficiencies, or gaps in tooling and controls.
  • Collaborate with cross-functional partners (e.g., Engineering, Product, Compliance) to troubleshoot systemic issues, communicate operational needs, and advocate for process and tooling enhancements.
  • Support the leadership team by synthesizing complex risk information and operational insights, contributing to strategic planning and reporting on team performance.
  • May lead or execute operational projects and continuous improvement initiatives, from identifying the root cause of a problem to proposing, testing, and implementing a sustainable solution.

Serve as a Subject Matter Expert (SME) on procedural and process changes
  • Lead projects and tasks independently, adhering to established policies and procedures while navigating complex scenarios.
  • Analyze complex situations, interpret diverse data sets, and implement effective solutions.
  • Foster cross-functional partnerships to facilitate knowledge-sharing, collaborative problem-solving, and continuous learning.
  • Prioritize tasks effectively to align with overall team objectives and business goals.
  • Actively contribute to initiatives aimed at enhancing customer experience and operational workflows.
  • Demonstrate and exemplify Intuit's core values in every action and interaction.


Qualifications
  • 5+ years of hands-on experience in a risk operations role (e.g., fraud prevention, compliance, KYC/KYB, or payments) within a fintech, banking, or e-commerce environment.
  • Demonstrable expert-level knowledge across multiple risk domains, specifically IDV, KYC/KYB, transaction fraud analysis, and disputes/chargebacks.
  • A proven track record of independently investigating and resolving the most complex, ambiguous, and high-impact risk cases.
  • Demonstrated ability to make sound, autonomous, and high-impact risk decisions (e.g., account closures, fund holds) that balance policy, regulatory requirements, and customer empathy.
  • Exceptional customer communication and de-escalation skills, with experience acting as a final escalation point for sensitive customer situations.
  • Experience in mentoring and coaching peers or junior team members. Must be able to deliver targeted, constructive feedback to improve investigative quality and decision-making.
  • A strong understanding of quality assurance (QA) methodologies, with a keen eye for detail and the ability to accurately evaluate the efficacy of others' decisions.
  • Excellent verbal and written communication skills, with the ability to act as a liaison to cross-functional partners (e.g., Product, Engineering, Compliance) and clearly articulate complex risk concepts and operational needs.
  • Strong analytical skills with an aptitude for recognizing emerging risk trends, process inefficiencies, root causes, and other patterns in operational data.
  • Ability to synthesize complex risk information and operational insights into clear, concise reports and recommendations for the leadership team.
  • Strong operational acumen with the ability to independently manage and prioritize a complex workload, including long-term projects and immediate tactical needs.
  • High proficiency with internal risk management tools, case management systems (e.g., Salesforce), and data analysis tools (e.g., G-Suite, Excel).
  • Bachelor's Degree in a related field (e.g., Finance, Criminal Justice, Business).
  • Professional certifications such as CFE (Certified Fraud Examiner) or ACAMS (Association of Certified Anti-Money Laundering Specialists) is a plus.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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