OverviewThe Sr. Retrofit Construction Program Manager leads the end-to-end delivery of a portfolio of complex datacenter retrofit and construction projects ranging from $250,000 to $100 million within the [METRO] metro. This role requires interpersonal, organizational, and project management skills, with expertise in datacenter operations and construction. Responsibilities include managing cross-functional teams and vendors, ensuring safety, quality, and cost-efficiency, and aligning execution with Microsoft's data center development strategy. Reporting to the Director of Operations Construction, this position plays a strategic and tactical role in delivering mission-critical infrastructure.
This work happens inside live, operational data centers. Retrofit projects are executed cradle to grave, from scope development and design management through procurement, construction, and closeout, without interrupting the customer availability the site exists to provide. The role oversees general contractors, subcontractors, equipment suppliers, commissioning agents, architects, engineers, and consultants, and works closely with Site Operations, engineering, commissioning, EHS, security, and cost teams. The role champions Microsoft's values by fostering an inclusive work environment and upholding customer availability and safety as core operational pillars.
ResponsibilitiesBusiness Processes - Develop and maintain best practices to identify and implement cost-effective solutions.
- Manage the selection, contracting, and integration of multiple vendors and internal partners.
- Drive the deployment of scalable solutions across Operations Construction projects.
- Facilitate decision-making to support solutions, schedules, and change management.
- Apply influence, strategic thinking, and negotiation skills to evaluate options and recommend effective solutions.
Communication - Serve as the single point of contact for project development and delivery.
- Regularly review cost and KPI metrics, invoices, and policy and process communications with client partners.
- Coordinate meetings and activities with vendors and cost managers, and incorporate lessons learned.
- Attend owner, architect, and contractor (OAC) meetings and other project meetings, providing updates as needed.
- Provide consistent weekly reporting on project progress against scope, schedule, and budget.
Accountability - Lead the development, management, and reporting of safety, scope, schedule, budget, and risk.
- Maintain direct fiscal responsibility for the approved project budget.
- Operate independently in support of datacenter operations, maintaining strict adherence to security, safety, and availability requirements in live critical environments.
Vendor Management and Contract Compliance - Oversee vendor and contractor performance and ensure compliance with project requirements.
- Prepare Requests for Proposal (RFPs), Project Execution Requests (PERs), and other approval documentation.
- Validate vendor costs, including pay application and change order review and approval.
- Embody Microsoft's culture and values.
QualificationsRequired Qualifications:- High School Qualification or equivalent AND 6+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Preferred Qualifications:- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU)
- 4+ years' experience managing end-to-end delivery of complex datacenter construction projects or related mission-critical environment projects with cross-functional teams, meeting delivery deadlines independently, OR equivalent experience.
- Deep understanding of construction management including cost, schedule, and safety management.
- Professional licenses in Construction Management and/or Electrical or Mechanical Engineering.
- Experience managing retrofit or renovation projects in live, occupied critical environments.
Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Data Center Operations Management IC5 - The typical base pay range for this role across the U.S. is USD $127,600 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,900 - $253,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
