$95,000 - $110,000 + PS Bonus#LI-Remote
Core Requirements and Responsibilities
The Senior Project Manager is responsible for leading complex, strategic customer implementations from initiation through successful completion. This role operates with a high degree of independence and serves as a senior point of accountability for customers, project teams, and internal stakeholders throughout the implementation lifecycle.
- Lead multiple complex, high visibility, or strategic customer implementations, ensuring successful delivery within established scope, schedule, budget, and quality expectations.
- Own the development and execution of comprehensive project plans, including project scope, milestones, resource requirements, dependencies, risks, financial performance, and customer commitments.
- Serve as the primary project leader and trusted partner for customers, establishing strong relationships with customer stakeholders and effectively communicating with audiences ranging from project teams through executive leadership.
- Proactively identify project risks, issues, dependencies, and barriers to success and develop mitigation strategies before they materially impact project outcomes.
- Independently manage complex or escalated customer situations, bringing together the appropriate internal stakeholders and driving issues toward timely resolution with minimal leadership involvement.
- Provide strategic guidance to customers throughout implementation by understanding their business objectives, operational needs, and desired outcomes and connecting those needs to the overall implementation strategy.
- Lead cross functional project teams and coordinate resources across Professional Services and other internal teams to establish priorities, clarify responsibilities, resolve dependencies, and maintain accountability for project commitments.
- Own project financial performance by monitoring budget versus actuals, forecasting project revenue and expenditures, identifying financial risks, and taking appropriate action to maintain project health.
- Lead project scope and change management, including evaluating requested changes, assessing business, financial, resource, and timeline impacts, and clearly communicating recommendations and implications to customers and internal stakeholders.
- Develop and deliver executive level project communications that provide clear visibility into project health, accomplishments, risks, decisions, financial status, and actions required.
- Anticipate resource needs and competing priorities across assigned projects and partner with Professional Services leadership to address capacity or scheduling concerns that could affect successful delivery.
- Facilitate critical project decisions by bringing together appropriate stakeholders, presenting options and implications, and driving alignment on a path forward.
- Maintain strong knowledge of Vertafore products, implementation methodologies, and Professional Services processes to effectively guide complex implementations and identify potential implementation challenges.
- Establish and reinforce project management best practices, documentation standards, governance, and accountability throughout assigned customer engagements.
- Provide guidance, knowledge sharing, and informal mentorship to Project Managers and other project team members, helping strengthen project management capabilities and consistency across the organization.
- Identify recurring implementation challenges, process gaps, and opportunities for improvement and provide recommendations that improve customer outcomes, project execution, and Professional Services effectiveness.
- Demonstrate sound judgment and independent decision making, recognizing when issues can be resolved within the project team and when business, customer, financial, or organizational risk requires leadership escalation.
- Other duties as assigned.
Skills & Requirements
Knowledge, Skills and Abilities: - You are highly organized and have proven ability to monitor project budget vs. actuals and can forecast project revenues and expenditures.
- You are a pro at scheduling and managing resources assigned to your projects and can manage the schedule of work for all phases.
- You have demonstrated an ability to manage change in project scope including documenting and explaining implications of changes so they are clearly understood and approved.
- You excel at setting and managing expectations internally with your team as well as externally to your customer to successfully deliver project.
- You are skilled at building professional executive status reports and other required project documentation.
- You have proven ability communicating with the customer to ensure progress is being made and concerns are managed promptly.
- You have a proven track record of building, developing and growing business relationships vital to the success of the project in person and remotely.
- You are experienced and can handle difficult and escalated situations with minimal leadership involvement.
- You have the talent and ability to proactively learn and understand Vertafore software and the mechanics of their implementation and deployment.
- You will grow and thrive at knowing the detailed task breakdown of your projects such as complex software implementation tasks and consulting deliverables.
- You will work tirelessly to provide outstanding project team leadership to achieve, schedule, budget and scope performance.
Qualifications:
- Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Project, PowerPoint)
- Excellent presentation, written and verbal, communication skills: demonstrated ability to present to groups, clients, and executives
- Independent Insurance industry experience is highly desirable
- 5+ years of customer facing project management experience (preferably within a software environment)
- Previous experience with technical support and troubleshooting is a plus
- Bachelor's degree or equivalent experience
- PMP certification (desired but not required)
- You must be able to travel up to 10% throughout the year with possible weekend and evening activity as needed
Additional Requirements and Details:
- Travel required up to 10% of the time.
- Located and working from an office location.
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
