The Associate Director, Referral Product and Clinical Programs supports departmental leadership by driving operational management, strategic initiatives, and cross-functional execution across a complex matrixed environment. This role is responsible for leading end-to-end processes, coordinating multiple functions and stakeholder groups, monitoring operational and program performance, identifying risks and improvement opportunities, and developing reports and recommendations that support business strategy, execution, and decision-making. The position serves as a key liaison across clinical, product, operational, and support teams to ensure initiatives are implemented effectively, performance is measured accurately, and departmental priorities are advanced.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities: - Leads and manages complex Referral Product and Clinical Programs initiatives, operational programs, and cross-functional workstreams to achieve strategic and business objectives
- Owns end-to-end operational processes and partners across departments to develop implementation plans, priorities, workflows, and execution strategies
- Monitors program, project, and operational performance through dashboards, reports, scorecards, and service level measures to evaluate effectiveness and drive action
- Analyzes business, clinical, and operational issues, identifies risks, and develops recommendations or corrective actions to improve outcomes, efficiency, and execution
- Builds and maintains solid partnerships with internal and external stakeholders, including leadership, clinical teams, operational teams, business partners, and vendors, to support successful program delivery
- Facilitates regular meetings, status reviews, and deep-dive discussions to communicate progress, resolve issues, and align stakeholders on priorities and next steps
- Develops and presents operational updates, analyses, and recommendations to Referral Product and Clinical Programs leadership and other stakeholders to support planning and decision-making
- Supports development, implementation, and maintenance of policies, procedures, and workflows to promote consistency, compliance, and operational readiness
- Identifies and drives opportunities for continuous improvement, operational quality, process efficiency, and sustainable performance results
- Provides subject matter expertise, program leadership, and operational guidance across a large, complex matrixed organization
- Performs all other related duties as assigned
Mentor/Coaching of Assigned Team Members
- Provides coaching, mentoring, and day-to-day guidance to assigned team members and serves as a resource for staff and partners with less experience
- Supports performance management by aligning team member responsibilities, deliverables, and timelines with departmental goals and operational priorities
- Communicates progress, risks, and development needs of assigned team members to leadership and helps foster accountability, collaboration, and continuous improvement
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - 7+ years of experience in business operations, project/program management, decision support, analytics, or healthcare operations
- Demonstrated experience managing complex initiatives, operational processes, or cross-functional programs in a matrixed organization
- Proven solid analytical, organizational, and problem-solving skills with the ability to assess performance, identify risks, and develop actionable recommendations
- Experience developing reports, dashboards, scorecards, presentations, and status updates for leadership and stakeholders
- Ability to communicate effectively and consult with all levels of leadership, including executive stakeholders
- Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Visio, along with experience using project or workflow management tools
- Ability to work across multiple business units, manage competing priorities, and drive execution in a fast-paced operational environment
Preferred Qualifications: - PMP or similar project/program management certification
- Experience in healthcare operations, enterprise reporting, business operations, or strategic initiatives within a complex healthcare environment
- Experience supporting budgeting, forecasting, performance management, process improvement, and cross-functional operational strategy
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
