Overview***PLEASE NOTE: THIS ROLE IS ON THE COPAY PATIENT AFFORDABILITY SIDE, NOT HUB!!***As the Sr. Program Manager you will have primary oversight of assigned therapeutic area within a Patient Support Program. You will also serves at the primary client contact for program(s). This includes managing the day-to-day activity of program and supervise the assigned program staff. To succeed, you will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs' strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Sr. Program Manager reports to the Program Director.
Responsibilities- Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
- Manage day-to-day activity of the program operation, including supervision of staff
- Directly or through indirect leadership, drive assigned performance responsibilities of team and team members
- Define areas for analysis and partner with data analyst team to create reports and writing of client reports and other deliverables
- Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the program as a whole
- Present of program information to internal and external customers
- Escalate issues that put the program's course in jeopardy of not delivering to contracted standards
- Own program budget and invoicing with internal and external stakeholders
- Travel on a limited basis to and attend related meetings/conferences as required
- Participate in interviewing prospective employees, evaluating current employees, and training employees
- Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
- May assist with User Acceptance Testing to support program
- Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
- The ability to support initial contracting process and potentially own the contract renewal proces
- Take responsibility to share best practices with other PM colleagues
- On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
- Ensure all SOPs are followed with consistency
- Conducts miscellaneous tasks or projects as assigned
Qualifications• Bachelor's degree in relevant discipline or equivalent work experience
• 5 - 6 years of experience working in Reimbursement, Pharmaceutical Manufacturing or Patient Services
• Experience reporting and communicating trends to client
• Excellent PC skills including Microsoft Office and Internet experience; excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Strong affinity to work with patients, display empathy, and have a desire to engage and support the treatment access process
• Strong communication skills, written and verbal are essential
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
