OverviewThe Associate Program Director is responsible for the operational oversight, administration and management of one of more operational reimbursement program teams. This includes responsibility for hiring, leading, and training an operational team of Program Managers, Supervisors, Care/Case Managers, and various other related positions. This role is responsible to ensure assigned programs are operating in accordance to client service levels, compliance standards and operational efficiency. This role will be one of the primary point of contact for client to provide high-level program updates, escalations and address client concerns.
Responsibilities- Set workflow expectations and operating direction of various reimbursement and patient access programs
- Challenge the status quo in search of new processes, ideas, technology to deliver on growth and improve competitive position.
- Generate innovative ideas and solutions to meet and exceed customer experience and drive margin.
- Lead role in presenting to internal leadership strategic direction, analysis and presentation of key findings within data analysis necessary to support programs' operations.
- Establish goals and expectations for the team, set direction and influencing team performance to established goals through the development and coaching of managers.
- Establish and execute internal core competency requirements as minimum training standards for assigned teams. Determine content and new core competencies as the department's responsibilities evolves to meet new challenges of the business
- Primary ownership of all day-to-day budget and finance management, including reconciliatoin and invoicing management with the internal finance team and client counterparts
- Responsible for consistency of quality interactions within the department
- Deliver effective people-leader communication, performance management and goal setting to drive highly-engaged program teams
- Directly and through subordinate leaders, drive assigned performance responsibilities of teams and team members.
- Lead the analysis and writing of client reports and other deliverables
- Monitor and report on program statistics and metrics used to measure the performance of program teams and assigned Program Managers
- Participate with Hub Services and company leadership to improve process and performance
- Travel as needed to and attend related meetings/conferences as required
- Cultivate and manage relationships with key contacts in professional organizations and medical professional societies
- Participate in interviewing prospective employees, evaluating current employees, and training employees
- Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
Qualifications- BA/BS degree; Master's preferred.
- 7-10 years of experience; minimum 5 years Pharma or Healthcare industry including previous management experience
- Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
- High-level of confidence, integrity, enthusiasm, executive presence and a personality that fits a fast-paced, energetic and proactive organization
- Ability to manage others, both direct and indirect reports
- Proven ability to work in a team environment
- Exceptional verbal and written communication and presentation skills required to both internal and external clients
- Ability to build strong relationships with peers, across the organization and the senior leadership team
- Ability to effectively work within a complex, matrix environment
- Excellent interpersonal skills and ability to influence sometimes without explicit authority
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
