Sr Program Manager, Relo Ops Excellence: NGRC

Amazon • $115K — $160K *

Dallas, TX 75217In-Person

Technical Services

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

5+ years of program or project management experience
Proficiency in using data and metrics for decision-making
Experience managing program strategy from inception to delivery
Strong communication skills with senior leadership
2+ years of experience in driving process improvements
Preferred MBA or equivalent advanced degree
Familiarity with general AI tools

Responsibilities

Manage complex automation and robotics projects in returns processing
Develop detailed project plans and track milestones for timely delivery
Coordinate capital project compliance and safety signoffs
Oversee project budgets and collaborate with Finance on forecasting
Act as primary contact for NGRC projects, facilitating cross-team coordination
Provide comprehensive project updates and communicate risks to stakeholders
Identify and mitigate project risks, ensuring safety compliance during execution

Benefits

Comprehensive health insurance packages
401(k) matching with contributions
Paid time off and parental leave
Mental health support and wellness programs
Flexible spending accounts
Adoption and surrogacy reimbursement

Full Job Description

Amazon's Next Generation ReLo Centers (NGRC) program is revolutionizing returns processing through advanced automation, robotics, and innovative facility design. As a Sr. Program Manager for NGRC, you will drive the execution of complex, multi-site launch and automation deployments that improve speed, quality, and cost efficiency in returns processing. You will work cross-functionally with engineering, operations, product, and other internal teams to deliver world-class automation solutions across Amazon's US returns network.

** This role require around 30% travel**

Key job responsibilities

Program Execution & Delivery :

- Manage complex projects involving MHE (Material Handling Equipment), robotics, sortation systems and facility infrastructure

- Drive on-time, on-budget delivery by developing detailed project plans, tracking milestones, and proactively managing risks and dependencies

- Coordinate with GES PMO to ensure compliance with capital project processes, safety signoffs, and design standards

- Own project-level budgets and resource allocation, partnering with Finance to track spend and forecast accurately

Cross-Functional Coordination

- Serve as the primary point of contact for assigned NGRC projects, coordinating across Product, Robotics, Operations, Safety, and Finance teams

- Facilitate design reviews, readiness assessments, and go-live planning with cross-functional stakeholders

Stakeholder Communication

- Develop and maintain comprehensive project status reporting including weekly updates, Monthly Business Reviews (MBRs), and executive briefings

- Communicate project health, risks, and mitigation plans clearly to senior leadership

- Escalate blockers and critical issues appropriately with proposed solutions

- Create and maintain project documentation including charters, RACI matrices, and lessons learned

Risk & Issue Management

- Proactively identify project risks and develop mitigation strategies

- Track and resolve issues that could impact scope, schedule, budget, or quality

- Manage dependencies across multiple workstreams and projects

- Ensure safety compliance throughout all phases of project execution

About the team

The Next Generation ReLo Centers (NGRC) team is a cross-functional organization within Relo Ops Excellence, driving the transformation of Amazon's returns processing network through automation and innovation. The team operates at the intersection of product development, engineering, operations, and program management to deliver world-class returns centers that set new standards for speed, quality, and cost efficiency

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Dallas - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.

Learn more about Amazon

Size

1,608 employees

Market Cap

$832.6 billion

Industry

Retail & Consumer Goods

Net Income

$21.3 billion

Founded

1994

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