Lonza America Inc

Sr. Program Manager

Lonza America Inc • $100K — $130K *
Houston, TX 77084In-Person
Pharmaceuticals & Biotech
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Life Sciences, Biotechnology, or related field
  • 10+ years of experience in science or CDMO industry, including 4-5 years in Program Management

Responsibilities

  • Interface with customers to ensure expectations are met
  • Advocate for customer needs on-site
  • Utilize PM Standard Work processes to manage projects
  • Lead and motivate cross-functional teams to deliver quality outcomes
  • Manage financial aspects of programs including forecasting and invoicing
  • Ensure customer satisfaction through relationship management
  • Develop and share best practices in PM tools and methodologies

Benefits

  • Relocation assistance available for eligible candidates and families
  • Remote work flexibility up to 20%
  • Emphasis on work-life balance and team empowerment
  • Opportunities for personal and professional development
  • Culture promoting best practices and continuous improvement
Full Job Description
Sr. Program Manager
Houston, TX

The actual location of this job is in Houston, TX, US. Relocation assistance is available for eligible candidates and their families, if needed.

This is a fully site-based role. Working together in person supports close, real-time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.

This role is primarily based on site. Working together in person supports close, real-time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards. We offer flexibility to work remotely for no more than 20% of your time. Requests are considered on a case-by-case basis, in line with business needs.

This is an office-first role. Working together in person supports close, real-time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week).

What you will do:
  • Be the interface between the Customer and Lonza to ensure execution and delivery according to Lonza and the Customer's expectations
  • Understand the Customer's needs and represent their interests by acting as their advocate on-site
  • Use all PM Standard Work processes to effectively manage projects
  • Fully accountable for all operational aspects in leading and motivating cross-functional project teams to deliver on all scope objectives with the highest level of quality
  • Manages the financial aspects of assigned programs. Actions include but not limiting to forecasting, invoicing, and revenue recognition.
  • Ensure Customer satisfaction throughout the life of the program through collaborative relationship management with AM/Sales
  • Act as PM Peer during Onboarding of new individuals
  • Develop and share best practices in PM tools and methodologies at local level
  • Ensure adherence to Global Program and Project Center of Excellence (PPM CoE) Standards, including maintenance of data integrity excellence in Planview.

What we are looking for:
  • Bachelor's Degree in Life Sciences, Biotechnology, or related field
  • 10 + Years of experience in science or CDMO industry inclusive of 4-5 years of experience in Program Management.

Matrix Management
  • Ability to engage with individuals over whom you have no direct control, to form a cohesive team around a set of common project objectives.
  • Ensure a robust project governance is in place and provide clarity of roles, responsibilities & expectations of everyone associated with the project.
  • Demonstrate motivational skills and ability to build robust, long-lasting relationships, developing rapport and trust within the project teams.
  • Demonstrate a positive attitude fostering open dialogue and two-way communication within the team.

Organization Skills
  • Ability to successfully plan, organize and control all activities and processes which form part of the project plan.
  • Effectively manages the project plan via Planview in terms of timeline, risks, issues, OTIF and any other project related deliverables.
  • Ability to manage a high workload in a constantly changing environment using effective delegation, holding stakeholders and project team members accountable for their actions.
  • Goes beyond conventional planning and uses their business acumen to anticipate potential issues and hazards to avoid project delays

Issue and Risk Management
  • Proactively identify potential project Risks, identify the relevant Risk owner, assign level of severity and track using Planview.
  • Develop and manage a mitigation plan for all identified medium (yellow) and high level (red) Risks with the goal of preventing realization into Issues. Escalate in cases of delay or no progress.
  • If an Issue does occur, the PM demonstrates a strong analytical mind-set to quickly resolve any problems or conflict that may result.
  • Actively drive Issue resolution via Planview utilizing all available resources to develop a solution that is acceptable for both Lonza and the customer.


Stakeholder Management and Situational Leadership
  • Able to identify all stakeholders associated with a project, analyze their expectations, their influences and the level of support they will provide.
  • Demonstrate agile leadership and communication styles and adapt accordingly to suit the stakeholders, audience or situation.
  • Develop a tactical approach to engage with all stakeholders and efficiently manage any conflicts of interest that may arise.
  • Continually challenge the status quo. Embrace new ways of working to ensure successful team collaboration and project execution.

Strategic Portfolio Management
  • Lead the successful delivery of all products and services at the site level and be the internal customer advocate when strategic portfolio decisions are required.
  • Ensure conformance to PM Standard Work at all times.
  • Define portfolio KPIs to monitor progress towards strategic objectives.
  • Maintain a holistic view on portfolio risk and issue profile, supporting mitigation plans to ensure effectiveness. Promote transparency in communication during the escalation process.
  • Ensure Customer Lessons Learned are carried out according to plan across the portfolio with the output shared at the site and network level.
  • Promote a culture of best practice and internal lessons learned sharing at the site level and distribute findings across the network.
  • Ensure a high level of data quality across all PM systems and processes is maintained at all times

Empowerment and Development
  • Engage and motivate the team by advocating the discipline of a good work-life balance, nurturing strong relationships and developing trust through open communication.
  • Empower the team by delegating authority and decision-making, sharing information and soliciting input.
  • Enable the team to be fully accountable for their respective areas of the program whilst always displaying a customer centric mindset.
  • Ensure personal development and growth opportunities within the team or in other disciplines outside of Program Management.
  • Coach the team through experience, whilst fostering a culture of continuous improvement.

About Lonza America Inc

Lonza America Inc is a subsidiary of Lonza Group, a Swiss multinational company that provides products and services to the pharmaceutical, biotech, and specialty ingredients markets. Lonza America Inc is responsible for the North American market and offers a range of products and services, including custom manufacturing, research and development, and quality control testing. The company has a strong focus on sustainability and has implemented various initiatives to reduce its environmental impact. Lonza America Inc was founded in 1897 and has since grown to become a leading provider of products and services in the pharmaceutical and biotech industries.
Learn more about Lonza America Inc
Size
16,218 employees
Industry
Business Services
NASDAQ
LZAGY
* Ladders Estimates

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