Amazon

Sr. Program Manager, Central Operations

Amazon$115K — $160K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proficient in using data to drive improvements
  • Skilled in communicating results to senior leadership
  • 2+ years of experience in driving process improvements (preferred)
  • Master's degree or MBA in relevant fields (preferred)
  • Familiarity with AI tools (preferred)
  • Experience in workforce development programs (preferred)

Responsibilities

  • Develop and maintain workforce forecasts for various operational teams
  • Build capacity models for different data center lifecycle stages
  • Partner with operations leaders on headcount plans
  • Analyze technician utilization and ticket volumes for staffing optimization
  • Model shift coverage requirements for 24/7 operations
  • Support hiring pipeline planning with headcount recommendations
  • Track attrition trends and recommend planning adjustments
  • Create dashboards for workforce health metrics
  • Develop scenario plans for regional launches and expansions
  • Standardize workforce planning methodologies across operations

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • Employee Assistance Program and Mental Health Support
Full Job Description
We're looking for a Workforce Planning Analyst to join our Central Operations team, supporting workforce strategy across our Data Center Engineering Operations (DCEO), Data Center Operations (DCO), and Logistics functions. You'll ensure our data center workforce is right-sized, properly skilled, and positioned to meet the demands of a rapidly scaling global infrastructure.

Key job responsibilities

Develop and maintain workforce forecasts for DCEO, DCO, and Logistics teams based on capacity launches, rack deployments, decommission schedules, and operational volume drivers

Build capacity models that account for data center lifecycle stages (build, launch, steady-state, decommission) and their unique staffing profiles

Partner with regional operations leaders to align headcount plans with site launch timelines, colocation expansions, and infrastructure growth roadmaps

Analyze technician utilization, ticket volumes, preventive maintenance schedules, and logistics throughput to optimize staffing ratios

Model shift coverage requirements across 24/7 operations, accounting for shrinkage, attrition, training ramps, and seasonal variation

Support hiring pipeline planning by providing lead-time-adjusted headcount recommendations to recruiting partners

Track and forecast attrition trends across roles (DCEO technicians, DCO engineers, logistics coordinators) and recommend retention-informed planning adjustments

Create dashboards and reporting that provide visibility into workforce health metrics: fill rates, time-to-productivity, overtime trends, and coverage gaps

Develop scenario plans for new region launches, fleet expansions, and technology transitions that impact labor demand

Drive standardization of workforce planning methodologies across geographies and operational functions

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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