The Alexa Connections organization is seeking a season and highly strategic Sr. Program Manager to serve as Chief of Staff focused on operations, go-to-market (GTM), and strategic partnerships. In this role, you will lead and execute large-scale complex projects and programs that have a significant impact on Alexa Connections' business goals and customer experience. You will help translate the organization's product vision into actionable operating plans, differentiated customer experiences, compelling launch strategies, and scalable third-party partnerships. With a wealth of experience and a deep understanding of program management principles, you will excel in driving innovation, influencing senior stakeholders, and shaping the strategic direction of the organization while ensuring Connections is positioned as an integral part of the broader Alexa+ experience.
Key job responsibilities
Organize and communicate program and mechanism deadlines, coordinate program-level initiatives across senior managers, collaborate laterally with adjacent organizations, track and report on key metrics and progress, run business mechanisms, lead planning for business events, and manage headcount, workforce planning, and recruiting initiatives.
Serve as a strategic and operational partner to Alexa Connections leadership, establishing mechanisms that translate organizational priorities into clear plans, accountable owners, measurable goals, and timely decisions.
Drive cross-functional GTM programs that align Alexa Connections' positioning, product value proposition, and launch plans with the broader Alexa+ strategy and customer experience.
Create mechanisms that surface and scale bottom-up innovation across the Connections organization, translating emerging ideas and customer insights into prioritized, customer-obsessed product experiences.
Develop crisp, high-quality marketing and communication materials for product launches and other key business moments, including positioning, messaging, launch narratives, FAQs, executive briefings, and partner-facing collateral.
Define and drive product and partnership strategies that enable the efficient onboarding and scaling of third-party partners. Partner closely with Product, Engineering, Business Development, Marketing, Legal, and other cross-functional teams to clarify requirements, remove onboarding friction, and establish shared success measures.
Build and maintain productive relationships with internal stakeholders and external partners, ensuring that partnership opportunities support the organization's product roadmap, customer experience, and long-term growth objectives.
A day in the life
The day in the life of a program manager on the Alexa Connections team is full of coordination, communication, and driving deadlines. You will manage multiple streams of communication across internal and external teams and with senior leaders. You will drive key planning and coordination activities between managers and individual contributors. As Chief of Staff, you will move fluidly between strategic planning, operating reviews, product and launch working sessions, partner discussions, executive communications, and program execution. On any given day, you may align teams around a GTM decision, develop materials for a product launch, evaluate a third-party partnership opportunity, surface a bottom-up innovation proposal, or establish the mechanisms needed to move a complex initiative forward.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience leading cross-functional programs spanning one or more of the following areas: business operations, product launches, GTM, product strategy, or strategic partnerships
- Experience developing executive-level narratives and influencing stakeholders across multiple functions and levels of seniority
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Experience developing product positioning, messaging, launch strategies, or customer- and partner-facing marketing materials
- Experience defining or executing strategies for onboarding, integrating, or scaling third-party partners
- Experience translating customer insights and bottom-up innovation into actionable product or program strategies
- Experience designing and scaling cross-functional programs in large or complex organizations, including using data and analytics to guide program and investment decisions
- Exceptional written and verbal communication skills, with the ability to synthesize complex information into crisp recommendations and decision-ready materials
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
