If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Senior Product Support Engineer, you will provide expert-level technical support for our product and system prototypes. This role involves leading troubleshooting efforts, managing complex technical issues, and ensuring product reliability. You will also mentor junior engineers and drive strategic initiatives to enhance product support processes.
Responsibilities:- Provide expert technical support for product and system prototypes.
- Lead and manage product installation, testing, and validation projects.
- Diagnose and resolve critical technical issues and defects.
- Develop and implement advanced corrective actions in collaboration with engineering teams.
- Create and oversee the maintenance of high-quality technical documentation.
- Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
- Lead product demonstrations, training sessions, and technical workshops.
- Mentor junior engineers and contribute to their professional development.
- Drive strategic initiatives to improve product support processes and performance.
Qualifications You Must Have:- High school diploma or GED equivalent.
- 10+ years of experience in a technical support or engineering role.
- Higher level relevant degree may substitute for experience.
- Strong Tactical Data Link background with experience in managing and troubleshooting data flow.
- Strong operational TRAX experience.
- Expert-level troubleshooting and diagnostic skills.
- Extensive experience with product installation and testing processes.
- Progressive hands-on experience with wireless networks, tactical communications and personal computers.
- Communication and customer interface skills.
- Comprehensive understanding of system level maintenance of networks and communications systems.
Qualifications We Prefer:- Bachelor's degree in Engineering or a related field.
- Extensive experience with advanced prototype or concept product development.
- Comprehensive knowledge of Aerospace and Defense industry standards and practices.
- Relevant technical certifications [e.g., CompTIA Network+].
- Working knowledge of operating military units and logistics.
- Familiarity with the network and integration of traditional communications systems and sensors.
- Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
- Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
- Background in the Aerospace and Defense Industry, Government, or US Military.
- Leadership experience in the military or civilian organization.
Essential Functions:- Ability to sit and work at a computer for extended periods.
- Hand/finger dexterity for operating computer equipment.
- Ability to lift up to 20 lbs occasionally.
- Capability to work in an office or hybrid environment.
- Occasional travel may be required.
This posting will be open for application for a minimum of 5 days and may be extended based on business needs.
SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
