Amazon

Sr. Product Manager Tech., Product Quality

Amazon$151K — $204K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Proven experience in roadmap strategy and definition
  • Experience with product feature delivery and managing trade-offs
  • Familiarity with engineering discussions regarding product technology
  • Background in managing technical products or online services
  • Ability to advocate for diverse stakeholders during executive-level planning

Responsibilities

  • Develop expertise in product quality complaint drivers across Amazon's stores
  • Define a 3-5 year product vision for quality excellence
  • Create AI-powered solutions to detect product quality risks
  • Optimize intervention mechanisms for timely product quality actions
  • Collaborate with cross-functional stakeholders to set the product vision
  • Establish product plans with measurable success criteria

Benefits

  • Health insurance (medical, dental, vision)
  • Mental Health Support and Employee Assistance Program (EAP)
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Flexible Spending Accounts for medical expenses
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
As a Senior Product Manager-Tech for Product Quality Excellence, you will own the product strategy for reducing product complaint rates across Amazon's global stores. You will build and optimize AI-powered solutions that identify quality risks, drive root cause elimination, and enable the right interventions that raise the bar on product quality for every customer. You will partner closely with science, engineering, business, and finance stakeholders to define problems, prioritize features, and deliver solutions that influence the direction of critical products and initiatives across the organization. This role offers the opportunity to shape how Amazon ensures every customer's experience meets their expectations at worldwide scale.

Key job responsibilities
• Develop deep subject matter expertise in the drivers of product quality complaints across Amazon's worldwide stores, and build the framework to classify quality risk signals in a structured manner that supports optimal downstream interventions
• Define the 3-5 year product vision and roadmap for product quality excellence that scales with evolving customer expectations and delivers speed and operational efficiency through AI and automation
• Build AI-powered solutions that detect product quality risks across the fulfillment cycle and drive root cause elimination to prevent complaints before they reach customers
• Own and optimize quality intervention mechanisms ensuring the right intervention is applied to the right product at the right time, with accurate fault attribution
• Collaborate with stakeholders across science, engineering, business, finance, and analytics to develop the vision and effectively communicate direction to senior leaders to drive alignment and prioritization
• Develop product plans with clear measurable success criteria and own the mechanisms to communicate variance in product KPIs and progress against the roadmap

BASIC QUALIFICATIONS

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Master's degree in a quantitative/technical field such as computer science, engineering, statistics

- 5+ years of technical product or program management experience

- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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