Sr. Product Manager - AI & Intelligent Ordering PlatformsThe Role: Product Leader for AI-Driven ExperiencesWe are seeking a Sr. Product Manager to lead the evolution of our platform into an AI-enabled, intelligent ordering ecosystem. This role will drive the integration of machine learning, large language models, and Agentic AI systems into our core products-unlocking new levels of personalization, automation, and operational efficiency.
You will operate at the intersection of product strategy, data, and engineering, owning high-impact initiatives that directly influence customer experience and business outcomes across global restaurant brands.
What You'll DoProduct Strategy & Execution- Define and execute product strategy for AI-powered ordering, engagement, and operational tools
- Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
- Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
- Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
AI / Agentic AI Product Development- Identify and deliver AI-driven product opportunities, including:
- Personalization and recommendation engines
- Predictive ordering and dynamic upsell
- Intelligent customer engagement (chat, voice, and digital assistants)
- Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
- Leverage LLMs (Large Language Models) to enhance customer interactions and internal tools
- Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
- Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
Customer & Business Impact- Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
- Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
- Act as the voice of the customer while balancing technical feasibility and business priorities
Cross-Functional Leadership- Lead prioritization across stakeholders and align teams on roadmap and execution
- Communicate product vision, progress, and outcomes to executive leadership
- Foster a culture of innovation, experimentation, and continuous improvement
About YouCore Product Experience- 5+ years of experience as a Product Manager/Product Owner in a fast-paced SaaS or technology environment
- Proven track record of delivering end-to-end products from concept to launch
- Strong experience with eCommerce, transactional systems, or high-scale consumer platforms, Restaurant Platforms
- Deep understanding of Agile/Scrum methodologies and product development best practices
AI & Technical Acumen- Experience building or working with AI/ML-powered products (recommendation systems, NLP, predictive analytics, etc.)
- Familiarity with Agentic AI concepts and autonomous workflow design
- Understanding of LLMs (e.g., OpenAI, Anthropic) and their application in real-world products
- Ability to collaborate effectively with Engineering and Data Science teams on technical solutions
- Strong grasp of APIs, data flows, system integrations, and cloud-based architectures
Product Mindset- Customer-obsessed with a focus on delivering high-quality, impactful experiences
- Strong analytical and problem-solving skills with a data-driven approach to decision-making
- Ability to balance strategy and execution in a dynamic, fast-moving environment
- Excellent communication skills with the ability to influence at all levels of the organization
Nice to Have- Experience with AI copilots or autonomous agents in production environments
- Exposure to voice AI, conversational commerce, or digital assistants
- Familiarity with vector databases, embeddings, or semantic search
- Background in restaurant technology, digital ordering, or POS-integrated platforms
Why Join Tillster- Be at the forefront of AI transformation in digital ordering and customer engagement
- Work on enterprise-scale platforms used by global restaurant brands
- Drive innovation in a space where AI directly impacts revenue and customer experience
- Collaborate with a high-performing, cross-functional global team
It's an opportunity to build intelligent, AI-driven systems that redefine how restaurants engage with millions of customers every day.
The Interview Process- Recruiter interview with a Talent Acquisition Specialist
- Interview with Hiring Manager
- Interview with our Product Team
- Case Study
- Final Interview
Pay and Benefits (USA)- Salary is $135,000 - $165,000 DOE
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs; Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
Follow us on:Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
No Visa SponsorshipPrincipals only - no Agencies or calls please----------Tillster cares about the safety of all our employees-even those we've yet to hireRECRUITMENT FRAUD WARNINGWe want to help you stay safe during your job search. Tillster will never:
- Request personal/financial information during recruitment
- Require payment or fees
- Ask for sensitive PII before a formal job offer
- Collect information via email or phone (only through secure channels)
- Extend offers without in-person or virtual interviews
Red flags: Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.
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