Req Id: 431275
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
SummaryThe Technology Services Applied AI team is a forward-deployed engineering team that embeds across Bell to build, ship, and integrate AI agents and automation into existing enterprise systems, and drives the innovation and build funnel for agentic software development.
As a Forward-Deployed AI Engineer, you will own hands-on build and prototyping work on live engagements, turning rapid prototypes into working agentic solutions with a senior engineer as your mentor, while bringing fresh thinking to how things get built.
Key Responsibilities- Source, qualify, and prioritize opportunities with business and transformation partners, owning the intake funnel.
- Decide, with the Lead, which engagements the team takes on and when.
- Coordinate delivery across multiple concurrent engagements, keeping them moving, sequenced, and unblocked.
- Drive reuse of solutions and components across engagements.
- Define target outcomes for each engagement and track whether they are delivered.
Critical Qualifications- 5+ years in product management, including 2+ on AI/ML or data products.
- Track record sourcing, qualifying, and prioritizing a pipeline of opportunities with business stakeholders.
- Sound judgment for sizing business value and prioritizing the pipeline, with enough familiarity with AI and automation to partner credibly with the engineering team.
- Experience coordinating delivery across multiple concurrent initiatives.
- Strong cross-functional stakeholder skills across business and technology partners.
- A strong grasp of the AI product landscape and what is becoming newly possible.
Preferred Qualifications- Experience in enterprise transformation, automation, or cost-reduction programs.
- Background defining and tracking value/ROI for technical initiatives.
- Familiarity with change management and adoption practices.
- Experience working with embedded or forward-deployed engineering teams.
- A technical background, or hands-on experience with AI tools.
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/17/2026
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
