This role is responsible for the improvement, efficiencies, and effectiveness of internal processes within the business unit. The Sr. Process Owner will own and manage multiple processes including implementation, documentation, communication, maintenance, and improvement of processes. Processes may include multiple stakeholders, impact external partners or vendors, internal teams, have a moderately complex technology component and be medium to high risk. Leads medium to large system and process remediations and contributes to efforts to enhance and refine staffing models. Partners with and backs-up others in the department as needed to meet department objectives and goals.

What you will do

• Identifies opportunities and leads efforts to improve efficiencies/effectiveness as well as represents the department on various project teams, and/or Agile sprint activities including but not limited to product, staffing, technology and regulatory related initiatives.
• Supporting the many changes happening in Workforce Benefits including assisting teams to be ready for the new ecosystem and other key processes as well as supporting teams to be ready for the new acquired book of business being onboarded in 2026 and 2027.
• Coordinates and facilitates development and execution including implementation of changes that directly or indirectly impact the department. Coordinates system and process remediation efforts.
• Reviews procedure updates for effectiveness.
• Collaborates with others (Analysts, Management, etc.) in determining key performance indicators, and measuring and communicating business benefits.
• Documents business requirements and participates in user testing to ensure desired results are displayed. Ensures business continuity.
• Reviews deliverables, change requests, and decision requests to confirm business requirements are met, and issues are identified.
• Partners with Tech Analysts and Engineers to troubleshoot issues and identify alternate solutioning.
• Drives prioritization of defects, enhancements, and process improvement.

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $79,900 - $133,200 plus eligibility for annual bonus programs

Who you are

• College degree or equivalent work experience.
• Six Sigma or other professional certifications or designations appropriate and relevant for this role.
• Group Benefits experience is a plus.
• 5-8 years of cumulative, relevant experience.
• High school diploma required.

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered