So, what's the role all about?The Partner Readiness Program Manager operates and optimizes the operating rhythm for enabling NICE partners to sell and deliver high-quality implementations. This role owns partner training prioritization, ensures enablement assets are aligned to partner needs and segments, and partners with Professional Services, Product, Partner Success, and Sales to verify that partner-led implementations meet NICE quality standards. The Program Manager tracks readiness progress across technical and sales pathways, identifies gaps, and continuously streamlines the partner training experience so partners can become productive faster with less NICE dependency.
How will you make an impact- Partner with the AI COE to run the partner AI readiness program end-to-end - tiered certification, intake workflows, escalation paths, and a champions community - so partners ship AI deployments without leaning on the COE
- Own the single readiness dashboard that tells leadership exactly where every partner stands - by country, role, certification, and deployment - and deliver the scorecards that drive action
- Build the quarterly coverage plan that decides where training investment goes, matching instructor-led capacity to revenue opportunity, pipeline gaps, and delivery risk across regions
- Architect a modular, segment-specific curriculum (GSI, VAR, BPO, SI) with clear readiness tiers and built-in localization - so new content scales globally without starting from scratch
- Set the bar for "partner-ready to implement," enforce readiness gates with PS and Partner Success, and close the loop by turning post-implementation findings into better training
- Break down silos between PS, Product, and Sales Enablement to smooth post-sale handoffs through tighter deal hygiene, scoping standards, and SOW guidance
- Run the operational engine - calendars, logistics, nominations, waitlists, capstone scoring, and feedback loops - with the rigor and SLAs of a scaled program
- Drive partner sales readiness by coordinating practical certifications (pitch, discovery, demo, proposals) and packaging NICE sales plays for every partner motion and segment
- Keep certified partners current through a regular release-readiness cadence covering new features, implementation guidance, and known pitfalls - co-delivered with Product and PS
- Make sure partners always have the demo environments, sandboxes, and labs they need - ready when they need them - for both training and live pre-sales engagements
Have you got what it takes? - 5+ years in partner enablement, partner programs, sales enablement, or program management in B2B SaaS/enterprise software
- Proven track record building training programs with measurable outcomes (curriculum governance, learning paths, certification, instructor-led delivery)
- Strong operational rigor: prioritization frameworks, stakeholder management, and KPI reporting
- Ability to package existing product and services knowledge into partner-ready enablement (playbooks, workshops, labs) in collaboration with SMEs
- Cross-functional experience with Product, Professional Services, Sales, and Customer Success
- Excellent communication skills; able to influence without authority across regions and functions
You will have an advantage if you also have:- Experience enabling channel partners, GSIs, or service providers to deliver implementations (including readiness gates and quality assurance)
- Familiarity with LMS platforms, PRM tools, and building training/certification dashboards
- Background in contact center, CX, CCaaS, and/or AI automation solutions
- Experience running in-person bootcamps/workshops globally with regional capacity management
Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: Reporting into: VP, Partner Strategy and Operations Role Type: Individual Contributor
