NICE Ltd.

Lead Client Services Project Manager

NICE Ltd. • $100K — $130K *
Hoboken, NJ 07030In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-12+ years of experience in enterprise software/SaaS project management
  • Strong experience delivering Professional Services implementations
  • Proven ownership of scope, schedule, budget, RAID, and governance
  • Experience managing multiple complex client-facing programs
  • Excellent stakeholder management and executive communication skills
  • Hands-on experience with change control and financial tracking
  • Proven experience identifying and resolving complex delivery problems
  • Strong experience managing high-severity delivery issues

Responsibilities

  • Develop and maintain the integrated project plan for the XSE lifecycle
  • Own scope, schedule, budget, and resource planning
  • Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
  • Define and manage the communication plan
  • Drive day-to-day execution across various teams
  • Track progress against milestones and manage slippage
  • Coordinate cross-functional dependencies as single point of accountability
  • Manage scope changes through formal processes
  • Own project financials including forecasting and invoicing
  • Coordinate Go-Live activities and track UAT issues to closure

Benefits

  • Comprehensive professional development and growth opportunities
  • Work in a collaborative and dynamic team environment
  • Opportunity to influence and shape project delivery methodologies
  • Exposure to cutting-edge enterprise technology solutions
  • Be part of a reputable organization with a strong client base
Full Job Description
Project Manager, NiCE Actimize

Role Summary

The Project Manager (PM) in NICE Actimize Professional Services is accountable for end-to-end delivery of client implementations, from Sales handover through Go-Live and transition to Managed Services / Support.

The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM).

Key Responsibilities
  • Develop and maintain the integrated project plan, covering all XSE lifecycle phases
  • Own scope, schedule, budget, and resource planning
  • Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
  • Define and manage the communication plan (weekly status, SteerCo, exec updates)
  • Drive day-to-day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
  • Track progress against milestones and proactively manage slippage
  • Coordinate cross-functional dependencies (PS, DevOps, AppOps, Product, Client)
  • Act as the single point of accountability for delivery outcomes
  • Manage scope changes through formal Change Request / Change Order processes
  • Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
  • Escalate risks impacting scope, timeline, or commercials early and transparently
  • Coordinate Go-Live activities with Ops and Client teams
  • Track and manage UAT issues to closure


Required Skills & Experience

Must-Have
  • 8-12+ years of experience in enterprise software / SaaS project management
  • Strong experience delivering Professional Services implementations
  • Proven ownership of scope, schedule, budget, RAID, and governance
  • Experience managing multiple, complex, multi-stream, client-facing programs
  • Excellent stakeholder management and executive communication skills
  • Hands-on experience with change control and financial tracking
  • Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
  • Strong experience managing high-severity delivery issues, including root-cause analysis, corrective action planning, and executive escalation


Good to Have
  • Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
  • Exposure to cloud-based enterprise platforms
  • Experience in service industry
  • PMP / PRINCE2 / PMI or equivalent certification


Success Criteria for This Role

A successful Actimize PS Project Manager:
  • Delivers projects predictably and transparently
  • Protects client trust and Actimize commercials
  • Escalates early, manages risk proactively, and avoids surprises
  • Drives disciplined execution using Cloud PS methodologies
  • Ensures smooth transition from implementation to BAU support

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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