Sr Operations Manager

CTDI

• $80K — $110K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7+ years of management experience in fast-paced warehousing or distribution environments.
  • Proven track record in operational excellence and achieving measurable results.
  • Strong leadership and communication skills, influencing at all organizational levels.
  • Exceptional problem-solving and strategic decision-making abilities.
  • Advanced understanding of Project Management principles with a focus on deadlines.
  • Strong analytical skills for data interpretation and trend analysis.
  • Proficiency in warehouse management systems and Microsoft Office.

Responsibilities

  • Oversee daily operations across multiple departments within the warehouse.
  • Manage around 150 associates, both temporary and full-time.
  • Provide performance reports to senior management on operational initiatives.
  • Align departmental objectives with financial targets like revenue and profit margins.
  • Ensure compliance with SLAs and resolve any customer service issues promptly.
  • Develop and implement policies to enhance workflow and productivity.
  • Motivate and train staff to cultivate a positive and efficient team culture.

Benefits

  • Weekly pay every Thursday
  • Monthly incentive bonus
  • Inclusive workplace culture
  • Health, dental, vision, and prescription coverage
  • Paid holidays, vacation, and personal time
  • Life insurance and disability insurance
  • Employee assistance program and flexible spending account
  • Tuition reimbursement
Full Job Description
Responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments.

1st Shift: 8:00 AM- 4:30 PM

Pay: $80,000.00 - $110,000.00 (depending on level of prior experience) + monthly bonus potential + full benefits (Health, Dental, Vision) + 401(k)

Responsibilities:

  • Oversight of multiple departments and functional areas within the branch to ensure smooth day to-day operations.
  • Management of approximately 150 temporary and full time associates.
  • Providing regular reports and updates to senior management on the performance and progress of operational initiatives.
  • Align department goals with financial objectives (revenue, OpEx, Gross Margin %, NIAT %, etc.).
  • Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
  • Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
  • Experience working in large volume Shipping Operations.
  • Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management
  • Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
  • Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
  • Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
  • Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
  • Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
  • Provide the next level of support for escalated issues during work shifts.
  • Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
  • Utilize warehouse management systems (WMS) and other technology tools to track inventory monitor performance metrics, and generate reports for analysis and decision-making.
  • Ensure compliance with health and safety regulations, company policies, and industry standards
    to maintain a safe working environment for employees and visitors.
  • All other duties assigned, based on the business the warehouse supports.


Required Skills and Experience:

  • 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
  • Demonstrates a track record of driving operational excellence and delivering measurable results.
  • Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
  • Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
  • Advanced understanding of Project Management principles and the criticality of deadline prioritization.
  • Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines
  • Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  • Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
  • Familiarity with OSHA regulations and standards


Preferred Skills and Experience:

  • Experience working with UKG and Kronos.
  • Experience in supervising temporary staff.
  • Technical background.


Educational Requirements

  • Bachelor's degree preferred in a related field or equivalent work experience.


Physical Demands and Working Conditions

  • Warehouse environment
  • May require travel


You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

  • Weekly pay every Thursday
  • Monthly Incentive Bonus
  • Positive, team-oriented, inclusive workplace
  • Health, Dental, Vision, & Prescription Coverage
  • Paid holidays, vacation, & sick/personal time


Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Life insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Tuition reimbursement


Work Authorization

  • United States (Required)
  • Must be 18 years of age


Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

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