TaskUs

Sr. Operations Manager-2

TaskUs • $90K — $120K *
Chandler, AZ 85225
+ 2 other locationsRemote
Business Services
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 2+ years as a Senior Operations Manager or 7+ years as an Operations Manager in customer experience.
  • Preferred BA/BS degree.
  • Experience managing and developing supervisors and team members.

Responsibilities

  • Manage daily business operations including performance, billing, and PNL.
  • Conduct weekly syncs with Operations Managers and Team Leads; provide one-on-one coaching as needed.
  • Engage with Senior Management and clients to drive business growth.
  • Interview candidates for Operations Manager, Team Lead, and Quality Analyst roles; promote department culture.
  • Demonstrate a proven ability to scale operations, enhance performance management, and improve employee retention.
  • Ensure consistent achievement of KPIs; innovate to resolve business problems.

Benefits

  • Commitment to diversity and inclusion in hiring practices.
  • Opportunities for professional growth and development.
  • Supportive company culture that values employee feedback and well-being.
Full Job Description
What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.

Responsibilities:
  • As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.
  • You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
  • You will meet with Senior Management and clients as needed to continue business growth.
  • You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.
  • We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
  • You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate)

Requirements:
  • Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
  • BA/BS degree preferred.
  • Experience managing supervisors, as well as coaching and developing Teammates.


How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs

TaskUs is a business process outsourcing company that provides customer support, content moderation, and back-office support to businesses. The company was founded in 2008 by Bryce Maddock and Jaspar Weir and is headquartered in Santa Monica, California. TaskUs has over 20,000 employees and serves clients in industries such as e-commerce, social media, and healthcare. The company has received several awards for its workplace culture and was named one of the best places to work by Glassdoor in 2019.
Learn more about TaskUs
Size
23,000 employees
Market Cap
$1.5 billion
Industry
Business Services
Founded
2008
NASDAQ
TASK
* Ladders Estimates

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