About the Senior Operations Business Analyst

Upperline Health is looking for a Senior Operations Business Analyst to support strategic, clinical, and financial reporting needs across the company to help inform and improve operations, drive new initiatives, and ensure sound business decisions are made. The Strategic Operations Senior Analyst will work directly with the corporate team including senior executives and regional operations leadership teams, to create KPI's and regular reporting cadences for managing Upperline and Upperline partners' clinical operations as well as perform deeper analyses on specific topics, interpret the results and understand and communicate the trends. To be successful at this position, you need to be self-motivated, have exceptional analytical skills, be willing to learn Athena (EMR) and understand the business operations, as well as be extremely adept at Excel and SQL. Upperline is looking for strong performers who can handle tasks both big and small and are comfortable in an intense and fast-paced environment. We believe this is a unique opportunity for those looking for exposure to improve their analytical skills, learn healthcare, and be in a position to advance in a fast-growing company.

What you'll do

• Design, build, and maintain Power BI dashboards and SQL-based analytics to provide insights into key operational areas such as partner enrollments into the value-based care platform, call center performance, patient care opportunities, appointment cancellations and recalls, and staffing levels.
• Develop and deliver recurring Excel reports (daily, weekly, monthly) covering clinical operations, visit volumes, RVUs, financial metrics, and other measures to support leadership decision-making.
• Design and execute ad hoc analyses for senior leadership on clinical, operational, and financial topics.
• Build and maintain Snowflake data views to enable efficient and scalable analytics.
• Share insights and data cross-functionally to support regular reporting, problem-solving, and strategic planning.
• Own the calculation and process of operational bonuses across the organization.
• Manage and oversee offshore analytics resources to ensure quality and timeliness of deliverables.
• Develop automations of recurring reports and maintain a reporting repository to improve efficiency and consistency of the reporting process.
• Identify opportunities to incorporate standard definitions for reporting and assist in quality analysis review and ongoing report development.
• Communicate and interact effectively and professionally with co-workers, management, and clinic staff, ensuring accurate data reaches all audiences.
• Be prepared to shift priorities quickly and positively when directed by leadership.
• Present findings and insights in PowerPoint and other formats for executive audiences.
• Continuously expand technical skills, healthcare business knowledge, and analytic capabilities to support evolving organizational needs.

Qualifications of the Senior Operations Business Analyst

• Bachelor's degree or higher
• 1-3 years of experience in a role that requires data analysis
• Advanced or expert Microsoft Excel skills, SQL, excellent analytical skills
• Strong organizational, verbal, and written communication skills
• Experience with healthcare and value-based care is a plus
• Extremely detail oriented with a high degree of accuracy
• Enjoys facilitation and has a talent for synthesizing complex data into comprehensible analysis and actionable steps
• Naturally curious and always looking for opportunities to improve and innovate
• Strong interpersonal skills and ability to interact with a broad spectrum of people maturely and diplomatically
• Strong work ethic and can thrive in a fast-paced, constantly changing work environment
• Ability to maintain confidentiality on sensitive analyses

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Benefits

Comprehensive benefit options include medical, dental and vision, 401K, and PTO.

Job Type: Full-time