Req ID: 357162 NTT DATA's Client is currently seeking a Senior Microsoft Dynamics 365 Finance (F) and Supply Chain Management (SCM) Consultant to join our Application Managed Services (AMS) team in Canada. This role is ideal for a seasoned functional consultant with strong solution architecture capabilities who thrives in post-implementation environments, ensuring system stability, continuous improvement, and business value realization. The consultant will play a key role in supporting, optimizing, and enhancing Microsoft Dynamics 365 F&SCM solutions for enterprise clients. Experience in the commercial transportation and logistics industry is a strong asset, enabling effective alignment of Dynamics 365 F&SCM capabilities with industry-specific operational needs. In addition to deep functional expertise, this role requires strong techno-functional capabilities, including a solid understanding of D365 F&SCM architecture, data models, integrations, and extensibility frameworks. The ideal candidate can bridge business and technical teams, proactively improving technical design quality, solution efficiency, and long-term maintainability within an AMS environment. Role Expectations As a Senior Dynamics 365 F&SCM Consultant in an AMS role, you will be expected to: Provide functional leadership and subject matter expertise across Dynamics 365 FSCM modules in a managed services environment Act as a trusted advisor to business stakeholders, translating operational requirements into scalable and supportable solutions Lead solution design and architecture decisions for enhancements, integrations, and optimizations Deliver L2/L3/L4 application support, including issue analysis, root cause identification, and long-term remediation Drive continuous improvement initiatives, system performance optimization, and adoption of Dynamics 365 best practices Support change management, regression testing, and release management activities for minor enhancements Collaborate with technical teams, vendors, and offshore/onshore AMS resources Ensure solutions align with Microsoft standards, security, and compliance requirements Document functional designs, solution architecture, and operational procedures Mentor junior consultants and contribute to AMS process maturity Translate business requirements into high-quality Functional Design Documents (FDDs) with clear technical design considerations Partner with developers to co-author and review Technical Design Documents (TDDs) Evaluate and recommend configuration vs. extension vs. integration approaches based on Microsoft best practices Define integration design patterns using OData, REST APIs, Dual-write, Data Entities, and Azure integration services Support data migration strategy, including entity selection, data mapping, validation rules, and reconciliation Review and validate customizations to ensure adherence to the D365 extension model and avoid over-customization Participate in code/design reviews to ensure technical solutions align with functional intent Analyze performance issues with an understanding of batch jobs, data volume impact, indexing, and system behavior Provide guidance on security role design, segregation of duties (SoD), and compliance considerations Contribute to DevOps and release governance processes (Azure DevOps, LCS, build/release pipeline awareness) Qualifications Required Bachelor's degree 7+ years of experience with Microsoft Dynamics 365 Finance and Supply Chain Management Proven experience in an Application Managed Services (AMS) or post-go-live support model - 5+ years experience Strong functional expertise (7+ years experience) in one or more of the following D365 SCM modules: Inventory Management Warehouse Management (WMS) Transportation Management Procurement and Sourcing Asset Management Hands-on experience in solution architecture and functional design and technical design collaboration - 7+ years experience Experience supporting integrations with third-party systems (e.g., TMS, WMS, EDI, financial systems) - 5+years experience Strong understanding of finance and supply chain business processes and end-to-end flows - 7 + years experience Strong understanding of D365 F&SCM architecture (AOS, Data Entities, security framework, batch framework) Ability to read and interpret X++ code to validate functional alignment Experience working within the D365 extension model and understanding customization impact Hands-on experience with Data Management Framework (DMF) and data entities Solid understanding of integrations using APIs, OData, Dual-write, EDI, or middleware platforms Exposure to Azure services (Logic Apps, Service Bus, Azure Functions) in integration scenarios Understanding of D365 security architecture (roles, duties, privileges) Experience contributing to or reviewing technical design documentation Familiarity with performance optimization considerations in high-volume transactional environments Excellent communication and stakeholder management skills Authorized to work in Canada Able to work Pacific Time Zone business hours Nice to Have Experience in the commercial transportation, logistics, or distribution industry Exposure to multi-legal entity, multi-country implementations Microsoft Dynamics 365 certifications (e.g., MB-330, MB-700) Experience with Power Platform, Azure integrations, or LCS Experience with Azure DevOps for backlog, build, and release management Exposure to Power Platform (Power Automate, Power Apps) within D365 ecosystems Experience supporting Dual-write or Dataverse integrations Ability to troubleshoot issues using SQL insights, telemetry, or debugging support Located in the Pacific time zone Core Competencies Functional & Solution Architecture End-to-end solution design aligned with business and operational requirements Ability to balance customization vs. standard functionality Strong understanding of scalability, performance, and supportability in an AMS context Active participation in technical design reviews and architecture discussions Ensure adherence to Microsoft best practices and release management discipline Application Managed Services Expertise Incident, problem, and change management Root cause analysis and long-term corrective actions SLA-driven delivery and service excellence mindset Industry & Domain Knowledge Deep understanding of supply chain operations Familiarity with transportation, fleet operations, routing, and logistics workflows is a plus Collaboration & Leadership Strong cross-functional collaboration with business, technical, and support teams Ability to effectively bridge functional and development teams Ability to mentor junior consultants and contribute to knowledge sharing Proactive, self-driven, and results-oriented Communication & Documentation Clear and concise functional documentation and solution artifacts Ability to communicate complex concepts to both technical and non-technical audiences Advocate for clean design, minimal customization, and long-term supportability Why Join Us Work on enterprise-scale Dynamics 365 F&SCM solutions Be part of a growing AMS practice with long-term client engagement Opportunity to influence solution architecture and continuous improvement Collaborative, flexible, and innovation-driven work environment If you are a senior Dynamics 365 F&SCM professional with a passion for solution excellence, operational stability, and continuous improvement, this role offers an opportunity to make a meaningful impact in a managed services environment. NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $80.00-$90.00/hour. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.