General Information

Job ID
ATR66789

Posting Job Title
Sr. Manager, Technical Service

Locations
GA Atlanta Headquarters

Employment Type
Full Time

Date Posted
31-Aug-2026

Relocation Support
No

Description & Requirements

North American Paperboard Technical Sales Service - Senior Representative

Location

At or near one of our major Consumer Mills, Covington, Va, Demopolis, Al, Evadale, TX, Mahrt, Al.

Career Opportunity

With the SmurfitWestrock core values of Integrity, Accountability, Excellence, Loyalty, and Respect, this individual will be customer-facing, managing a group of professionals providing technical assistance to SmurfitWestrock's North American Paperboard segment and its customers. This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other commercial and customer requested technical services.

This individual will have strong information gathering and communication skills, bringing market knowledge from the field back into the organization to improve delivered value to the customer. Will acquire and utilize a broad knowledge of principles, practices, and procedures of paper, converting and packaging industry. Has ability to work independently and complete difficult assignments. Assignments are broad in nature, requiring originality and ingenuity. Significant travel can be required, including some potential international travel, and at times on weekends.

How you will impact WestRock

• Conduct all activities in a professional manner while following all safe work practices.
• Provide on-site and remote customer services including commercial startups, troubleshooting, and training visits.
• Provide accurate and timely service, audit, quality, and technical consultation.
• Drive SmurfitWestrock's value added service model to our customers.
• Assist sales force by making proactive calls and delivering value propositions.

• Provide support and assistance for engineering/design improvements and changes.

• Lead innovation projects including trial coverage at the mill and/or customer's sites.
• Lead process improvement projects both internal and external.
• Execute all expected reporting and communications assigned.

What you need to succeed

• Bachelor's degree in technical discipline desired
• Ability to work independently or in groups on difficult and time bound projects
• Field service and/or professional work experience of 7+ years
• Knowledge of and adherence to safe work practices
• Strong interpersonal skills

• Expert knowledge of sheetfed offset printing and familiarity with digital printing processes and equipment
• Expert knowledge of paperboard sheeting equipment and processes

• Expert knowledge of die cutting equipment
• Expert knowledge of paperboard quality characteristics

• Strong verbal and written communication skills
• Strong Spreadsheet and Word Processing skills are a must.
• Exceptional statistical skills such as six sigma or lean manufacturing would be beneficial.
• Extensive travel (>60%) with some nonstandard work weeks/ hours.
• Experience in Project Technical management desired

Hiring Manager

Packaging Technical Sales Service Manager