Lowe’s

Sr Mgr-Pro Credit Servicing

Lowe’s$100K — $130K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, finance, operations or equivalent experience.
  • 8 years in credit servicing, financial services operations or related roles.
  • 3 years in leadership roles managing large teams or servicing operations.
  • Strong understanding of credit servicing operations and portfolio management.
  • Experience in process improvement and operational transformation.

Responsibilities

  • Lead servicing operations for Pro credit products, ensuring efficient execution across all areas.
  • Drive operational excellence through performance management and process optimization.
  • Champion a customer-centric servicing model to enhance support and issue resolution.
  • Partner with Sales and Customer Experience teams to align servicing with customer needs.
  • Collaborate with various departments to enhance servicing capabilities and support growth.
  • Drive implementation of systems and strategic initiatives to improve engagement and performance.
  • Oversee third-party vendors ensuring SLAs are met and identify cost-saving opportunities.

Benefits

  • Opportunity to lead large-scale B2B servicing operations.
  • Engagement with cross-functional teams to foster collaboration.
  • Access to development of new operational models and systems.
  • Focus on driving team performance and accountability.
  • Supportive culture fostering collaboration and continuous growth.
Full Job Description
Your Impact
The Senior Manager of Pro Credit Servicing leads the strategy, operations, and performance management of servicing functions supporting Pro credit products. This role is responsible for delivering an exceptional customer experience while driving operational excellence, portfolio performance, and business growth across the Pro credit portfolio. The Senior Manager partners cross-functionally with Credit, Finance, Risk, Operations, Product, Sales, Technology, and Customer Care teams to optimize servicing capabilities and support the evolving needs of Pro customers.

This leader will oversee large-scale B2B servicing operations, vendor relationships, process improvement initiatives, and performance metrics to ensure efficient servicing of commercial and Pro credit accounts.

What You Will Do
  • Lead servicing operations for Pro credit products, ensuring efficient execution across customer support, payments, account management, and issue resolution.
  • Drive operational excellence through performance management, process optimization, automation, and strong partnership with Synchrony.
  • Champion a customer-centric servicing model that delivers responsive support, effective issue resolution, and strong relationship management.
  • Partner with Sales and Customer Experience teams to align servicing capabilities with the needs of Pro and enterprise customers.
  • Collaborate across Product, Technology, Finance, and external partners to enhance servicing capabilities and support business growth.
  • Drive implementation of new systems, operational models, and strategic initiatives that improve customer engagement and portfolio performance.
  • Oversee third-party servicing vendors and ensure SLA's are achieved.
  • Identify cost-saving opportunities while maintaining service quality.
  • Drive team performance by setting clear expectations, monitoring results, providing ongoing feedback, and recognizing achievements to ensure delivery of strategic and operational objectives.
  • Manage, develop, and inspire a high-performing team by fostering a culture of accountability, collaboration, and continuous growth within financial services.


Minimum Qualifications
  • Bachelor's degree in business, finance, operations or related field or equivalent years of experience in lieu of education requirement, if applicable
  • 8 years of experience in credit servicing, financial services operations, retail credit, commercial credit or related operational leadership roles.
  • 3 years leadership experience managing large teams and or complex servicing operations


Preferred Skills/Education
  • Strong understanding of credit servicing operations and portfolio management
  • Demonstrated experience leading process improvement and operational transformation initiatives


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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