Entergy Corporation

Sr Mgr, Interconnect Planning & Customer Services

Entergy Corporation • $120K — $145K *
Baton Rouge, LA 70816In-Person
Energy & Utilities
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering required; Electrical Engineering or MBA preferred.
  • Minimum of 10 years in the utility industry, with managerial experience.
  • Preferred experience with Transmission and MISO tariffs.
  • Strong leadership skills for mentoring and organization building.
  • Excellent communication skills with complex topics.

Responsibilities

  • Lead customer engagement for Tier 1 industrial and nuclear customers.
  • Drive system reliability and risk-mitigation practices.
  • Ensure consistency in transmission asset maintenance and operating reviews.
  • Build effective cross-functional relationships within Entergy.
  • Engage with customers to understand their business and service expectations.
  • Communicate complex issues effectively at a high level.
  • Foster continuous improvement in service quality and collaboration.

Benefits

  • Onsite work flexibility within a collaborative environment.
  • Exposure to diverse teams and multi-discipline operations.
  • Work with leadership from various departments including Asset Management and Engineering.
  • Opportunity to influence and improve customer service outcomes.
Full Job Description
Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

Job Summary

The Senior Manager, Transmission Customer Services, Risk & Reliability provides strategic leadership for Entergy's Transmission Customer Services organization and Transmission Risk & Reliability functions. The role leads customer engagement for Tier 1 industrial, nuclear, and specially designated transmission-served customers while driving system reliability, risk-mitigation practices, execution readiness, and cross-functional operational alignment across Power Delivery.

The leader ensures customer expectations, transmission asset maintenance, operating event reviews, and risk-management processes are consistently applied to support safe, reliable, and customer-focused transmission service.

Leadership & Role Attributes

Change Agent & Customer Advocate
  • Passionately customer-centric and committed to advocating for customer needs.
  • Leads with a mindset of continuous improvement and drives change that enhances service quality, collaboration, and customer outcomes.

Cross-Functional Aptitude
  • Demonstrates interest and ability to work across many disciplines including technical areas, commercial topics, customer service, planning, operations, asset management, engineering, and project delivery.
  • Comfortable navigating complex organizational relationships and multi-functional processes.

Internal Process & Relationship Builder
  • Understands how internal organizations work together and prioritizes building effective cross-functional relationships.
  • Works closely with key Entergy partners such as Asset Management, Planning, Operations, Engineering, Project Management & Construction, and Operating Company leadership teams including Economic Development, Industrial Accounts, Distribution Operations, and Large Power Services.

Customer Engagement & Communication Excellence
  • Engages customers effectively, demonstrating genuine interest in their business and service expectations.
  • Clearly communicates and rolls up information to convey complex issues at a high level.
  • Strong aptitude for performance monitoring, commercial agreements, customer advocacy, and strategic communication.
  • Understands the Entergy organization and how its teams work collectively to support customer needs.

Visible Leadership Presence
  • Demonstrates strong executive presence with employees and customers.
  • Asks probing questions, drives accountability, and moves the organization toward effective decision-making and action.

Knowledge Platform & Learning Aptitude
  • Possesses a solid foundational knowledge platform with the ability and interest to learn deeper technical, commercial, and process-related topics.
  • Able to conceptualize issues, understand root-cause drivers, communicate complex subjects clearly, and navigate enterprise processes to solve problems and support strategic initiatives.

Technical Knowledge Areas
  • Relaying fundamentals
  • Substation and line equipment
  • Engineering standards
  • Maintenance programs and reliability practices
  • Root cause and corrective action processes
  • Transmission planning strategies supporting customer service
  • Regulatory and commercial frameworks associated with transmission service and related agreements

MINIMUM REQUIREMENTS:

Minimum Education:
  • Bachelor's degree Engineering required.
  • Preferred: Electrical Engineering degree or MBA

Minimum Experience:
  • Minimum of ten (10) years of progressively responsible experience in the utility industry.
  • Managerial supervisory experience required as part of progressive responsibilities.
  • Preferred: Experience with Transmission and MISO tariffs.


Minimum Knowledge, Skills, and Abilities:
  • Excellent leadership skills to guide, mentor, and build an organization;
  • Strong communicator both at tactical and strategic levels with experience discussing complex topics in a simple, easy-to-understand way;
  • Demonstrated teamwork skills and ability to execute projects in a matrix organization;
  • Strong, demonstrated writing and presentation skills.


Any Certifications, Licenses, etc.:
  • None


Primary Location: Louisiana-Baton Rouge Louisiana : Baton Rouge || Louisiana : New Orleans || Mississippi : Jackson || Texas : Woodlands
Job Function: Corporate
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123977
Travel Percentage:25% to 50%

About Entergy Corporation

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 10,000 megawatts of nuclear power.

Entergy Corporation Careers

Join the dynamic team at Entergy Corporation, a leader in the energy sector, where innovation, leadership, and a commitment to sustainability power our operations. As one of the most respected companies in the industry, there has never been a better time to explore job opportunities with us.

Work You’ll Do

At Entergy Corporation, we offer a range of career paths that cater to diverse skills and interests, from engineering to customer service. Our team is at the forefront of the energy industry, driving growth and innovation to meet the challenges of tomorrow. Whether you're seeking an entry-level position or a professional advancement, Entergy is where your ambition fuels your career journey.

Transform Your Career

Lead the charge in an industry that values sustainability and innovation. Entergy Corporation is not just a company; it's a community where you can grow your career alongside the best in the field. Our leadership is committed to providing unmatched opportunities for professional development and career advancement.

Innovative Work Environment

Entergy Corporation is home to a culture of innovation and continuous improvement. Our team of over 13,000 dedicated professionals is encouraged to think big and act boldly. With cutting-edge projects and technology, your work at Entergy will shape the future of energy.

Be Part of a Great Team

Our team at Entergy Corporation thrives on collaboration and diversity. We believe that diverse perspectives lead to better ideas and outcomes. Entergy is committed to fostering an inclusive environment where every team member is valued, respected, and has access to diversity training and resources.

Future-Proof Your Career

Entergy Corporation offers a variety of benefits designed to support your life and well-being. From comprehensive health benefits to professional development programs, we ensure that our team is equipped for both personal and professional success. Networking opportunities within the company and industry are plentiful, helping you to expand your professional horizons.

Explore Job Opportunities

From internships to full-time positions, Entergy Corporation is actively hiring across multiple disciplines. Our recruitment process is designed to be transparent and engaging, ensuring that candidates are well-informed and confident at every step, from submitting a resume to preparing for an interview.

Entergy Corporation – A Place to Grow

Our commitment to community and leadership in the energy sector makes Entergy Corporation a prime destination for those looking to make a significant impact. Here, your skills, innovation, and passion for sustainability can come together to create a thriving career.

Stay Connected

Join Our Team Search open positions that match your skills and interest at Entergy Corporation. We look for passionate, curious, creative, and solution-driven team players.

SEARCH ENTERGY JOBS

Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

READ CAREERS BLOG

Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Entergy Corporation.
Learn more about Entergy Corporation
Size
1,357 employees
Market Cap
$23.1 billion
Industry
Energy & Utilities
Net Income
$1.4 billion
Founded
1913
5 Year Trend
+1.6%
Revenue
$10.1 billion
NASDAQ
ETR
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Entergy Corporation

More Energy & Utilities Jobs

Find similar Sr Mgr, Interconnect Planning & Customer Services jobs:

NationwideBaton Rouge, LA