Senior Manager, Digital Platforms & Content Production

Position Summary

The Digital Platforms & Content Production Manager is responsible for the operational administration, coordination, and execution of HRS digital education platforms, learning experiences, digital education community environments, and digital content production workflows. This role serves as the bridge between content creation, technology platforms, and learner engagement by ensuring that digital content and curriculum, developed by HRS are effectively managed, published, distributed, and optimized across the Society's digital ecosystem.

The position supports the ongoing operation and growth of Heart Rhythm One, learning management systems, online learning communities, webinars, podcasts, digital libraries, and other member-facing digital experiences. Success in this role is measured by the ability to coordinate stakeholders, streamline content production processes, maintain platform operations, and ensure a high-quality digital experience for HRS members, learners, and customers.

This role is not a software development position. Rather, it focuses on platform operations, content lifecycle management, vendor coordination, project execution, and cross-functional collaboration to ensure that HRS digital products deliver value to members and support organizational goals.

Responsibilities

• Administer and support HRS digital content platforms, including Heart Rhythm One and related digital education dissemination channels.
• Serve as the primary operational lead for learning management (LMS) production activities including course creation, configuration, testing, publishing, updates, and maintenance of educational offerings within Heart Rhythm One and any related learning platforms.
• Coordinate the end-to-end production and publication lifecycle for webinars, podcasts, videos, educational programs, digital libraries, and other content assets.
• Coordinate recording sessions with faculty, moderators, and subject matter experts as scheduled by the Education team including management of recording logistics, production support, post-production workflows, and delivery of final digital assets.
• Serve as the primary point of contact for Salesforce and LMS-related customer inquiries, troubleshooting user issues, coordinating resolutions with internal teams and vendors, and ensuring a positive customer experience.
• Manage educational content assets throughout their lifecycle, including recording, editing coordination, metadata management, accreditation-related platform requirements, publication, archiving, and retirement.
• Manage content publishing workflows, metadata standards, tagging structures, and content governance processes across digital platforms.
• Collaborate with Education, Marketing & Communications, Membership, Meetings, and other departments to coordinate digital content initiatives and publishing schedules.
• Serve as the primary operational liaison between internal stakeholders and external platform vendors, including community, learning, content, and engagement technology partners.
• Coordinate digital content platform enhancements, testing activities, issue resolution, and release management activities in partnership with IT staff and external vendors.
• Support the administration and operational execution of online communities related to courses, discussion forums, member engagement initiatives, and user support activities.
• Monitor and report on platform usage, engagement metrics, content performance, and user adoption trends; develop recommendations for continuous improvement.
• Assist with content migration projects, digital product launches, and implementation activities related to new platforms and services.
• Develop and maintain operational documentation, workflows, training materials, and standard operating procedures.
• Coordinate project timelines, stakeholder communications, and task management related to digital product initiatives.
• Support annual meeting digital content publishing, HRX digital content initiatives, and other strategic digital engagement activities.
• Stay informed on emerging trends, best practices, and technologies related to digital content management, online learning, communities, and member engagement.

Supervisory Responsibilities

None

Required Education and/or Experience

• Education: Bachelor's Degree in Communications, Digital Media, Information Technology, Business Administration, Education, Marketing, or a related field preferred.

• Experience: Five or more years of experience managing digital platforms, content operations, online learning programs, community platforms, or related digital experiences; experience coordinating content production workflows and publishing processes across multiple digital channels; demonstrated success managing cross-functional projects involving multiple stakeholders and vendors; experience working within a professional society, association, healthcare, medical education, or nonprofit environment preferred; experience supporting online communities, learning management systems, digital content libraries, or subscription-based digital products preferred.

• Computer/System Skills:
  • Learning Management Systems (Oasis LMS or similar platform)
  • Community Platforms (Forj, Higher Logic, or similar solution)
  • Salesforce / Fonteva familiarity
  • Microsoft 365 Suite
  • Asana (or similar project management platform)
  • Content Management Systems and digital publishing tools
  • Webinar and virtual event platforms

• Certificates, Licenses, Registrations: None

Other Requirements:Digital Platform Operations: Understanding of digital product administration, content management, community platforms, and learning technologies; Content Production & Coordination: Ability to manage complex content workflows from creation through publication and distribution; Project Management: Strong organizational skills with the ability to manage multiple concurrent initiatives, deadlines, and stakeholders; Vendor Management: Ability to effectively coordinate with technology vendors, consultants, and external partners; Communication Skills: Excellent written and verbal communication skills with the ability to work effectively across departments; Member/Customer Focus: Commitment to delivering exceptional digital experiences that support member engagement and organizational objectives; Analytical Skills: Ability to interpret engagement data, usage metrics, and platform performance information to inform decisions; Problem Solving: Ability to identify operational challenges and implement practical, scalable solutions; Adaptability: Comfortable working within a rapidly evolving digital environment and managing shifting priorities; Collaboration & Influence: Ability to build productive working relationships and achieve results through coordination and partnership.

Location

HRS, headquartered in Washington, DC, operates under a full-time remote office setup. HRS hires candidates from most States; preference given to candidates residing within close proximity to DC area.

How to Apply:

Apply online at https://www.hrsonline.org/careers; application package should include a cover letter, resume, and salary requirements for consideration.