We are looking for a Sr. Manager - Customer Solutions Management (CSM) who thrives in a dynamic and customer-focused environment and is obsessed with accelerating the cloud and AI adoption of Energy & Utilities customers. You will lead a team of senior CSMs working with the largest Energy and Utilities customers and own delivery of strategically important suite of solutions with significant customer technical and business impact working with customer and partner teams. The Customer Solutions Manager organization serves as a trusted advisor combining technical and program management leadership with strategic business acumen to guide complex implementations - applying deep knowledge of AWS services, architecture principles, and domain-specific challenges to translate technical concepts into clear business outcomes and measurable results. The team guides our customers through the operational, educational and governance aspects of a successful AWS cloud journey driving adoption velocity and quality across engagements. They interface with customer and AWS leadership, driving collaboration between AWS and customer core groups to accelerate migrations and focus on strategic partnership execution in complex strategic programs.
CSMs demonstrate execution excellence by proactively managing risks, building scalable mechanisms and best practices, and communicating effectively with diverse stakeholders at all organizational levels. You will drive the adoption of Generative AI across the CSM function to scale effectiveness and speed to solve customer challenges.
In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology. You will develop thought leadership that looks beyond technology and develop out mechanism to help our customers be successful in AWS. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing, and professional services, as well as representing your team to customers and executive management.
Other qualities we are looking for:
Be great fun to work with. At AWS, we have a credo of "Work hard. Have fun. Make history". In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating, training, and enabling cloud adoption experts for a diverse and challenging set of Enterprise customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Key job responsibilities
• As a key member of the Field Management teams, ensure success and growth in our customers cloud journey
• Build deep relationships with decision makers within customer accounts to enable them to be "Cloud advocates
• Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
• You will own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function
• Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices
• Act as a conduit and liaison between customers, service engineering teams and support.
BASIC QUALIFICATIONS
- 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Managerial experience building, leading, developing and retaining high-performing cloud migration teams with 15+ FTEs
- Deep understanding of cloud, infrastructure, data, analytics, and AI/ML with ability to translate technology into strategic business outcomes
- Demonstrated ability to set bold strategy, prioritize effectively, and operationalize plans with disciplined execution. Trusted advisor to senior executives through storytelling and value selling; exceptional influencing and negotiation skills
- Robust understanding of Energy and Utilities industry landscape trends and proven ability to define standards of excellence and drive your team(s) to create and adopt best practices across multiple customers
PREFERRED QUALIFICATIONS
- Experience working in a technology sales organization
- Experience implementing AWS services
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Deep understanding of software development/engineering life-cycle from conception to delivery
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Houston - 201,000.00 - 272,000.00 USD annually
