Genesys

Sr. Manager, Transformation Strategy

Genesys$135K — $238K *
US-Anywhere
+ 3 other locationsRemote
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7-10 years of experience in executive communications, strategy, consulting, change leadership, or corporate affairs.
  • Demonstrated experience supporting senior executives and leadership teams.
  • Exceptional written, verbal, and presentation development skills.
  • Strong ability to synthesize complex information and communicate it clearly.
  • Experience in management consulting, strategy, or transformation environments preferred.

Responsibilities

  • Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact.
  • Serve as the single source of truth for transformation storytelling, ensuring leaders communicate a consistent and evidence-based perspective on transformation efforts.
  • Synthesize insights from transformation initiatives, operational performance, and strategic priorities into clear executive-level narratives and recommendations.
  • Develop materials and content that support senior and executive leadership discussions related to transformation strategy, progress, and outcomes.
  • Identify gaps, inconsistencies, or emerging themes across transformation efforts and help leaders align around a common understanding of priorities and results.
  • Continuously refine how transformation success is measured, communicated, and understood across the organization.

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
Full Job Description
What this role is:

As Senior Manager, Transformation Strategy at Genesys, you will help shape how the organization understands, communicates, and aligns around enterprise transformation.

Transformation efforts often span multiple initiatives, functions, and priorities. As a result, leaders can develop different perspectives on what transformation means, what progress is being made, and where the organization is headed. This role exists to create clarity.

You will establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact. Working across business functions, transformation leaders, and executives, you will synthesize information from across the organization into a cohesive story that helps leaders make decisions, drive alignment, and communicate transformation consistently.

Success in this role requires strong business acumen, strategic thinking, and the ability to translate complex information into compelling, evidence-based narratives that connect transformation activities to measurable business outcomes.

What this role isn't:

This role is not a corporate communications or public relations position.

It is not responsible for creating broad employee communications campaigns or managing communication channels.

It is not an administrative support role focused on presentation production or meeting coordination.

Success is measured by the organization's ability to maintain a consistent, credible, and data-driven understanding of transformation priorities, progress, and outcomes.

What you'll bring to the table:
  • Exceptional ability to synthesize complex business information into clear and compelling executive narratives.
  • Strong business acumen and understanding of enterprise transformation, strategy execution, and organizational change.
  • Experience connecting business performance, transformation activities, and strategic priorities into meaningful insights and stories.
  • Ability to influence leaders and drive alignment across diverse stakeholder groups.
  • Strong executive communication, presentation development, and storytelling skills grounded in data and business outcomes.


Some details about what you'll do:

  • Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact.
  • Serve as the single source of truth for transformation storytelling, ensuring leaders across the organization communicate a consistent and evidence-based perspective on transformation efforts.
  • Synthesize insights from transformation initiatives, operational performance, and strategic priorities into clear executive-level narratives and recommendations.
  • Develop materials and content that support senior and executive leadership discussions related to transformation strategy, progress, and outcomes.
  • Identify gaps, inconsistencies, or emerging themes across transformation efforts and help leaders align around a common understanding of priorities and results.
  • Continuously refine how transformation success is measured, communicated, and understood across the organization.


Requirements:

  • 7-10 years of experience in executive communications, strategy, consulting, change leadership, or corporate affairs.
  • Demonstrated experience supporting senior executives and leadership teams.
  • Exceptional written, verbal, and presentation development skills.
  • Strong ability to synthesize complex information and communicate it clearly.
  • Experience in management consulting, strategy, or transformation environments preferred.


#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$135,400.00 - $238,200.00

Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments


Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys is a cloud-based customer experience and call center solution provider. The company was founded in 1990 and is headquartered in Daly City, California. Genesys provides customer experience solutions that include contact center and workforce optimization software, as well as analytics and artificial intelligence capabilities. The company serves a variety of industries, including banking, healthcare, insurance, and telecommunications. Genesys has more than 10,000 customers in over 100 countries.
Learn more about Genesys
Size
5,000 employees
Industry
Founded
1990

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