The Sr. Manager of Talent Development position is forward-thinking, innovative, and focused on the candidate and employee lifecycle at New Era ensuring a positive and rewarding experience for all employees, from hire to exit. This role maintains, manages, tracks, and leads the processes required to provide a great employee growth experience from the moment a candidate applies to a position, through onboarding onto their training & development over the years. As a key member of the human resources team, this role helps to identify and retain employees with a keen focus on brand and culture.

This role will specialize in the employee experience by playing a pivotal role in creating a welcoming and positive environment for our employees while driving continuous education initiatives. This highly visible position will oversee the development and implementation of comprehensive training & development programs.

Responsibilities

Talent Development:

• Develop and lead New Era s end-to-end Training & Development program from onboarding through ongoing development ensuring offerings are aligned with employee needs and the company s brand values
• Execute the design, development, evolution and delivery of all training & development programs
  • Establish and track evaluation metrics to measure program effectiveness and ROI, using insights to continuously refine and improve development initiatives
  • Prepare reports; highlighting engagement trends, process improvement opportunities, and recommending training needs, among other valuable insights
• Develop, maintain & host regular training including but not limited to management 101, anti-harassment, onboarding, interviewing effectiveness, competency alignment
• Manage resources and budgets to ensure effective delivery of curriculum, programs and processes

Performance Management:

• Manage the entire annual performance review process end-to-end in PerformYard
• Ensure alignment with business strategy, competencies, culture and behaviors
• Establish and track evaluation metrics to measure program effectiveness and ROI, using insights to continuously refine and improve development initiatives
• Conduct training associated with review process focusing on effective goal setting and continuous feedback
• Drive compliance toward 100% completion aligning with a pay-for-performance model
• Partner with leadership to identify employee development needs, including growth and promotion plans, as well as performance improvement and corrective action plans

Talent Acquisition:

• Talent Branding:
  • Develop, create and maintain New Era s talent brand on external websites such as LinkedIn, Indeed, etc. and internal company intranet WORLD.
• Onboarding:
  • Maintain and continuously evolve the robust New Hire-Day 1 onboarding program
  • Conduct bi-weekly department orientation sessions
  • Conduct regular meetings with new hires to evaluate their orientation and training experiences, address questions, and resolve concerns, identifying opportunities for process enhancements
  • Act as a supportive point of contact for newly hired employees, ensuring they feel welcomed, valued, and supported throughout their journey at New Era.

General:

• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels
• Strong strategic-thinking skills with an ability to collaborate with team members on best practices
• Ability to work autonomously and effectively in a fast-paced, complex, and matrixed virtual environment
• Facility to manage ambiguity across multiple priorities and to know when to escalate issues for final resolution
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization
• EQ - exceptional emotional intelligence and empathy
• Demonstrates agility, strong interpersonal and leadership skills
• Experience in a people operations role
• Eagerness to attend meetups and networking events
• Understanding of HR practices and labor legislation
• Exceptional communication skills
• Strong command of Microsoft Office skills and ability to produce high-quality deliverables:
  • In Excel, aggregate and analyze operational data to identify insights and trends
  • In PowerPoint, tell a logically structured, succinct, and compelling story tailored to your audience; identify clear and actionable asks
  • In Word, create clear, concise, professional communications and resources
  • In Teams, effectively collaborate with team members and stakeholders to maximize efficiency and version contro

Education and Experience

• Bachelor s Degree in Human Resources Management or relevant degree preferred
• Seven (7) to ten (10) years of experience in Human Resources, with at least 5 years dedicated to designing training & development programs focusing on employee development, onboarding and retention programs
• Thrives in a people-oriented environment and demonstrates a collaborative leadership style across all levels of the organization, promoting employee engagement and fostering a culture of continuous improvement.
• Demonstrated, end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close
• Strong understanding of adult learning principles/previous instructional design experience
• Experience working in a learning and development organization is beneficial
• Prior consulting or professional services experience preferred
• Experience with Predictive Index preferred

Travel Requirement

• 0% to 5%; domestic and/or global

The salary range for this posted position is $100,000 - $130,000 (plus bonus & benefits) for candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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