Role OverviewWe are seeking a highly motivated and detail-oriented Sr. Manager of Strategic Projects (Operations) to join our Customer Operations leadership team. This individual will play a critical role in driving strategic cross-functional initiatives, enabling operational excellence, and serving as a trusted partner to the SVP of Customer Operations.
The ideal candidate is a strategic thinker and strong operator-equally comfortable in high-level strategy discussions and day-to-day execution. They must be skilled at leading complex projects, fostering alignment across functions, and navigating difficult conversations with confidence and ease.
Key Responsibilities- Lead and manage cross-functional strategic programs that impact Customer Operations and the broader organization.
- Partner closely with Customer Success, Support, Professional Services, Product, Engineering, and other teams to ensure alignment on strategic priorities and execution.
- Act as a trusted advisor to the SVP of Customer Operations, driving key initiatives and preparing leadership updates.
- Own the planning and execution of strategic priorities, including communication, change management, and process improvement.
- Facilitate and drive effective leadership meetings, ensuring clear outcomes, accountability, and follow-up actions.
- Provide structure, organization, and rigor in day-to-day execution across multiple programs simultaneously.
- Anticipate risks, surface critical issues, and drive resolution by bringing the right stakeholders together.
- Champion a culture of operational excellence, accountability, and continuous improvement.
Qualifications- 10+ years of experience in program management, business operations, or a similar leadership role within software, SaaS, or technology-driven organizations.
- Proven track record of leading cross-functional initiatives with measurable business impact.
- Strong executive presence and ability to influence and drive alignment across senior stakeholders.
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
- Skilled at facilitating tough conversations and building consensus in complex situations.
- Experience driving organizational change and process improvements at scale.
- Excellent communication skills-both written and verbal-with the ability to distill complexity into clarity.
- Strategic mindset with strong analytical and problem-solving skills.
- Bachelor's degree required; MBA or advanced degree preferred.
What We Offer- Opportunity to shape the future of Customer Operations and grow into a Chief of Staff leadership role.
- High visibility with senior executives and cross-functional teams.
- Collaborative, fast-paced, and growth-oriented environment.
- Competitive compensation and benefits package.
US-BASED ROLES ONLY - BENEFITS- Fully covered Medical, Dental, and Vision coverage for employees
- Cost share for dependents
- 401(K) plan with company match
- Fully covered STD/LTD
- Employee Assistance Program (EAP)
- Paid Maternity Leave
- 12 weeks of paid parental leave for birthing parent
- Paid Paternity Leave
- Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
- 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
- On-site gym available for free use in Denver, CO for employees based in the Denver area
