Amazon

Sr. Manager, Professional Services , AWS Solutions

Amazon$201K — $272K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of management experience overseeing technical, enterprise customer-facing teams.
  • 10+ years in infrastructure architecture, database architecture, and networking.
  • Bachelor's degree in a relevant field.
  • Experience with cloud service providers like AWS, Azure, GCP, or OCI.
  • Proven record in architecting and deploying solutions in cloud environments.

Responsibilities

  • Lead the Customer Success team and contribute to Amazon Connect Decisions leadership.
  • Recruit and develop top-tier Customer Success advisors for Connect Decisions.
  • Build strong relationships with customers to act as a trusted advisor for their AI initiatives.
  • Educate customers on the value of Decisions and engage in deep architectural discussions.
  • Contribute to internal and customer-facing resources such as white papers and blogs.
  • Serve as a bridge between customers, engineering teams, and support to fulfill customer needs.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) matching to support retirement savings.
  • Paid time off to promote work-life balance.
  • Parental leave for new parents.
  • Access to mental health support programs.
  • Flexible Spending Accounts available for additional healthcare expenses.
  • Adoption and surrogacy reimbursement options.
Full Job Description
At Amazon Connect Decisions, we are seeking a Sr. Manager, Professional Services who can continue to drive our vision to transform every business with faster and smarter decisions through the world's most trusted and adaptive intelligence.

As a Sr. Manager, Professional Services you will partner with customers, AWS Go to Market function, and several other AWS teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts, replenishment plans, and production plans, while continuously monitoring execution against plans and generating actionable insights while learning from user actions.

As a trusted customer advocate, you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead providing real-time feedback on our existing teammates, as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates. You should have a demonstrated ability to think strategically about business, products, and technical challenges and enjoy making meaningful contributions to long term customer success.

Key job responsibilities

- Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team

- Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.

- Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.

- Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer's environment.

- Contribute to AWS internal and customer-facing publications such as white-papers and blogs as a means of scaling your knowledge.

- Act as a liaison between customers, engineering teams, and support to address customer needs.

BASIC QUALIFICATIONS

- 5+ years of management of technical, enterprise customer facing resources or equivalent experience

- 10+ years of infrastructure architecture, database architecture and networking experience

- Bachelor's degree

- Experience architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc.

PREFERRED QUALIFICATIONS

- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 201,000.00 - 272,000.00 USD annually

USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Enterprise Technology Jobs

Find similar Sr. Manager, Professional Services , AWS Solutions jobs: