Charles Schwab

Sr. Manager, Knowledge Management/Content Strategist

Charles Schwab$100K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in knowledge management or content strategy
  • Bachelor's degree preferred
  • Strong background in copywriting and editing
  • Experience in the financial services industry
  • Technical aptitude, especially with SharePoint and similar tools
  • Demonstrated ability to build relationships and influence outcomes
  • Proven adaptability in fast-paced, dynamic environments.

Responsibilities

  • Lead the strategic initiative 'Focus on our People' within the knowledge center.
  • Develop and maintain a training program for content contributors.
  • Manage and improve the content feedback submission process.
  • Evolve the communication strategy to promote knowledge center utilization.
  • Oversee the integration of AI and technology into knowledge management.
  • Collaborate with another Senior Knowledge Strategist on overall strategy.
  • Assist with business-as-usual tasks as necessary.

Benefits

  • Collaborative work environment emphasizing in-person engagement.
  • Opportunities to shape knowledge management practices.
  • Participation in community-focused initiatives and training programs.
  • Exposure to advanced technology solutions for knowledge management.
Full Job Description
Your Opportunity

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on-site in the specified locations: Austin, Westlake, Orlando. 

 

The Senior Manager, Knowledge Management/Content Strategist on DAFgiving360’s Knowledge Management team is responsible for creating and implementing a strategy to foster the flow of knowledge across the organization while supporting users of the knowledge center, our internal resource for business information including procedures, product information and organizational resources. 

 

The Senior Manager will own phases of the donor journey, anticipate and develop knowledge experiences, and ensure the accuracy of existing content while project managing new content in support of the DAFgiving360 strategy. The Senior Manager will constantly evaluate the effectiveness of the knowledge management program and recommend improvements to meet both current and future needs. 

 

What you’ll do:

  • Own the strategic theme “Focus on our People” by creating and maintaining a knowledge center experience that empowers and educates content owners/users.
  • Create and maintain a training program and content contributor community.
  • Own and refine the content/feedback submission process (FDR, briefs, etc.).
  • Evolve the communication strategy for utilization of the knowledge center including newsletter articles, roadshows, and attending group meetings to discuss knowledge management best practices.
  • Own the AI/technology experience and how we utilize technology to advance the knowledge center and knowledge
  • Own knowledge management strategy/plan in partnership with second Sr. Knowledge Strategist.
  • Supports BAU work as needed.

 

What you have

Skills you bring:

  • Relationship Building & Influence – builds trust and influences outcomes across stakeholders.
  • Consultative Problem Solving – identifies needs and delivers tailored solutions.
  • Communication & Presentation – clearly explains complex concepts.
  • Strategic Execution – drives plans that support growth.
  • Collaboration & Partnership – works effectively across teams.
  • Adaptability & Judgment – prioritizes and adjusts in dynamic environments.
  • Technical aptitude – experience working SharePoint and A
  • Knowledge Management Acumen – demonstrated understanding and experience applying knowledge management principles, strategies, and methodologies.

 

Preferred Qualifications

  • Bachelor's degree 
  • Copywriting and editing (technical or creative) background
  • Financial services industry experience
  • Knowledge management experience

 

Additional Attributes

  • Passion for philanthropy, community impact, and client service
  • Ability to influence without direct authority
  • Comfort operating in a dynamic, client-focused environment

 

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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