We9re looking for a Senior Manager of IT & Enterprise Systems to own the systems, tools, and technology partnerships that keep Magic Spoon running. You9ll own our ERP day-to-day, run our software implementations and AI rollouts, manage tech budgets and vendor relationships, and lead a team of two.
This is a hands-on execution role for someone energized by solving real problems, comfortable jumping between systems work and cross-functional partnership, and rigorous about prioritization in a fast paced environment. You9ll work closely with the Chief of Staff to translate business priorities into well-run technology projects.
This is a full time role with a preference for in person/hybrid work based in Hudson Square, New York City (Tue/Wed/Thu in office). We are also open to remote candidates across the US.
ResponsibilitiesERP Ownership- Own Magic Spoon9s ERP (Microsoft Dynamics 365 Business Central) day-to-day, ensuring it runs reliably and supports the business as we grow
- Manage integrations between BC and connected systems (Shopify, EDI, 3PLs, finance and reporting tools), troubleshooting issues and rolling out enhancements as needs evolve
- Partner with Finance, Operations, and Supply Chain to make sure the ERP supports key workflows such as month end close, reporting, and decision-making
- Execute ERP enhancements and module rollouts in partnership with internal stakeholders and external implementation partners
Software Implementations & AI Rollouts- Run software evaluations, implementations, and rollouts from requirements gathering through training and adoption
- Lead the rollout and adoption of AI tools across the company: identify high-leverage use cases, get tools into people9s hands, train teams, and help every function get more out of AI
- Partner with department leads (Finance, Operations, Commercial, People, Marketing) to understand their needs and help them pick and implement the right tools
- Stay current on what9s working at peer companies and bring strong recommendations to the leadership team
Data, Systems, and Analytics Architecture- Maintain Magic Spoon9s overall systems architecture and tech stack, pressure testing current needs and future state requirements/design
- Deeply understand our data architecture and requirements to best support the team in delivering accurate and reliable data to support business processes and analysis
- Guide IT team to support departments upleveling analytics fluency and using data to drive business decisions
Project & Priority Management- Maintain a clear, prioritized IT roadmap that reflects company priorities, with transparent tradeoffs when capacity is constrained
- Run IT projects with rigor: clear scope, timelines, owners, and success criteria, delivered on schedule and on budget
Tech Budget & Vendor Management- Manage the IT budget end-to-end: software contracts, renewals, hardware, and vendor spend
- Track spend rigorously, identify opportunities to consolidate or optimize tools, and bring a clear ROI lens to every investment
- Run vendor selection, contract negotiation, and ongoing relationship management; hold vendors accountable to service levels and value delivery
Team Leadership- Lead and develop a team of two across IT Specialist and Data Product Engineer
- Set clear goals, give regular feedback, and create growth opportunities for both
- Foster a problem-solving, business priority-centric culture within the IT function
Requirements- 6+ years of IT experience, with at least 2 years managing a team
- Hands-on experience implementing, administering, and improving an ERP system, preferably Microsoft Dynamics 365 Business Central or a similar ERP system (i.e. NetSuite)
- Strong project management skills, with a track record of leading software implementations from evaluation through rollout and adoption
- Demonstrated rigor around prioritization: you can hold the line on scope and sequencing when the asks pile up
- Experience in a CPG, DTC, or retail environment strongly preferred; you understand how IT supports a business that ships physical product through complex retail and eCommerce channels
- Experience with data warehouse architecture and familiarity with structuring a variety of data sources into actionable end user formats to drive business decision making
- Experience managing IT budgets and vendor relationships, with a track record of negotiating well and holding vendors accountable
- Excellent communicator who can partner across functions and translate between technical and business audiences
- Hands-on experience with AI tools and a clear point of view on how to drive adoption across a business
- Bachelor9s degree in IT, Computer/Systems Engineering, or a related field preferred
Benefits- Competitive salary & equity
- Bonus eligibility
- 100% covered Health, Vision, Dental insurance (50% covered for dependents)
- 401(k) with company match
- Generous parental leave
- Flexible vacation
- Paid company holidays
- Paid sick leave
- Catered lunch in office
- Dog friendly office
- Unlimited cereal
