SR. MANAGER, IDENTITY SERVICES Full-Time, Direct Hire | Remote US

THE ROLE
A global live entertainment and ticketing technology company is seeking a Sr. Manager of Identity Services to own the delivery, operations, and people development for one of TechOps' most security-critical functions. You will lead a team of 4 to 6 skilled IAM engineers, driving execution of the identity and access management roadmap while maintaining the operational excellence that high-volume, 247 global production environments demand.
This is a hands-on leadership role for a manager who brings both deep IAM expertise and proven people management skills. You will partner closely with Infrastructure Security Engineering and Information Security teams to align identity strategy with enterprise security goals and serve as the primary escalation point for identity-related incidents and challenges.

THE TEAM
The Identity Services team is responsible for all things Identity and Access Management within the company, with a core focus on enabling secure and appropriate administrative access to production and production-adjacent services. The team's scope spans Active Directory, Okta, Adaxes, bastion and jumpbox implementations, multi-factor authentication, hardware security keys, and a range of other access solutions. This team plays a critical role in protecting privileged access pathways and ensuring production access follows least privilege principles across a high-volume, 247 global environment.

WHAT YOU WILL DO
Delivery & Operations

• Own end-to-end delivery of Identity Services initiatives against roadmap commitments with high quality
• Manage backlog prioritization, sprint planning, epic creation, and retrospectives within a Scaled Agile Framework (SAFe)
• Serve as the primary escalation point for critical identity-related incidents and coordinate cross-team response
• Lead capacity planning and resource allocation balancing operational support demands with strategic project work
• Maintain and improve operational runbooks, incident response procedures, and knowledge documentation
• Define and govern the operating model for Identity Services including team structure, escalation paths, and capacity strategy

Technical Leadership

• Provide subject matter expertise across Active Directory, Okta, Adaxes, PAM solutions, and MFA and hardware key implementations
• Guide architectural decisions for identity infrastructure aligned with Zero Trust principles
• Set the multi-year technical vision for identity infrastructure, influencing investment decisions and build vs. buy evaluations
• Champion least privilege access, just-in-time provisioning, and robust privileged access management
• Oversee compliance and audit readiness supporting PCI-DSS and other regulatory requirements
• Drive automation and IaC adoption to improve efficiency, consistency, and security of identity operations

Leadership & People Management

• Lead, coach, and develop a team of IAM engineers fostering psychological safety, continuous learning, and technical excellence
• Conduct regular 1:1s, performance reviews, and career development conversations
• Build succession plans and identify high-potential engineers for growth into lead and management roles
• Drive org-level hiring strategy and headcount planning in partnership with senior leadership and HR

Collaboration & Stakeholder Management

• Partner with Infrastructure Security Engineering and Information Security on enterprise identity initiatives and cross-org security programs
• Serve as the primary voice of Identity Services to VP and C-level stakeholders in cross-org forums and executive reviews
• Drive remediation of identity-related findings from audits, assessments, and security reviews
• Influence enterprise security strategy beyond Identity Services' direct scope

WHAT YOU WILL BRING
Required

• 4+ years of hands-on IAM experience with deep expertise across Microsoft Active Directory including Group Policy, ADFS, LDAP, and AD-integrated DNS, Okta, and related IAM platforms
• 3+ years in a people management or team lead role with direct responsibility for engineer development, performance management, and team delivery
• Strong understanding of Zero Trust architecture, PAM, and least privilege access patterns
• Practical experience with MFA solutions, hardware security key management such as YubiKey, and authentication protocols including OAuth, OIDC, and SAML
• Experience with identity lifecycle management including provisioning, deprovisioning, and downstream system integration
• Solid understanding of bastion host and jumpbox architectures for secure production access
• Experience within Agile and SAFe frameworks including backlog management, sprint planning, and PI Planning
• Familiarity with DevOps and SRE practices including GitLab, CI/CD pipelines, Prometheus, Grafana, and Splunk
• Understanding of PCI-DSS compliance requirements as they relate to identity infrastructure
• Demonstrated experience owning a function or program with accountability for multi-quarter roadmaps and organizational outcomes
• Experience managing headcount planning, budgeting, and resource allocation

Highly Desirable

• Familiarity with cloud IAM patterns in AWS or GCP with a security focus
• Experience implementing or managing IaC using Terraform, Ansible, or similar for identity infrastructure
• Background in security incident response with an IAM focus
• Experience with threat modeling for identity infrastructure and production access pathways

COMPENSATION & BENEFITS
Competitive base salary commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage, generous paid time off including holidays and birthday, 401(k) with company match, stock program, new parent programs including caregiver leave, tuition reimbursement, student loan repayment, internal development programs, and volunteer time off. Details provided upon application.

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