Firstservice Residential

Sr. Manager, Human Resources

Firstservice Residential • $95K — $115K *
Miami, FL 33186In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in HR or related field; minimum 4 years of HR experience, or equivalent education/experience.
  • PHR/SPHR certification preferred.
  • Strong knowledge of Federal, State, and local employment laws.
  • Excellent organization, leadership, and interpersonal skills.
  • Experience with performance management systems and employee reward programs.
  • Ability to handle sensitive information and manage large, complex accounts.
  • Proficiency in Microsoft Office and HRIS systems preferred.

Responsibilities

  • Implement and manage HR programs for Operations teams.
  • Oversee daily HR functions of direct reports while maintaining excellence.
  • Drive process improvements in the HR function.
  • Ensure timely deadlines are met and prioritize workloads effectively.
  • Plan and execute motivation and communication programs for associates.
  • Handle employee relations functions and compliance with regulations.
  • Coordinate training and development programs for departmental needs.

Benefits

  • Flexible work hours, including some weekend availability.
  • Opportunity for professional development and training.
  • Employee recognition programs to foster a positive workplace.
  • Access to HR-related resources and compliance training.
  • Opportunity to supervise and influence HR strategies.
Full Job Description
Description

Job Overview:

As a Sr. Human Resources Manager, you will perform functions that include supporting one or more Operational VPs and their teams with HR Business Partner direct reports to implement and manage the Human Resources policies, practices, strategies and services for your assigned area of responsibilities. Administer counseling and influence management/leadership regarding policies, practices, laws and regulations and monitor application to ensure positive and equitable employee relations, hiring top talent and making decisions based on conclusions where there is little precedent.

Your Responsibilities:
  • Implement and manage the Human Resources programs and strategies for assigned Operations teams. Lead the introduction and integration of new corporate programs and initiatives.
  • Manage the daily functions of HR Business Partner direct reports within a Business Unit while maintaining standards of excellence for processes, methods and personnel. Work with HR Leadership to develop goals and communicate established goals with department. Ensure the goals and needs of the department, company and its customers are consistently met.
  • Manage the process improvement and quality control of the HR function to maximize productivity, minimize duplicate work, and ensure quality service is delivered.
  • Ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary. Align resources to work assignments and processes to meet business requirements. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.
  • Plan and implement associate communication, recognition and motivational programs that enhance the working environment and aid in attracting and retaining superior talent in alignment with HR Leader.
  • Implement and manage the employee relations functions for assigned properties, ensuring that policies and procedures comply with all government regulations and changes. Lead the investigation of complaints, grievances and concerns. Recommend performance improvement plans, promotions, and/or terminations as needed based on results of investigations and interviews. Serve as a resource for management and provide guidance on motivating, counseling, and developing direct and indirect reports, as well as employee performance improvements.
  • Represent the Company's programs, policies, and procedures in matters involving EEOC, AAP, and OFCCP. 9. Monitor performance management procedures to ensure fair and equitable treatment for all employees. 10. Coordinate training and development programs to meet the needs and objectives of individuals and departments.

Skills & Qualifications:

Bachelor's degree in human resources or related field from an accredited college or university, and minimum 4 years of HR experience; or equivalent combination of education and experience. PHR/SPHR certification preferred.
  • Strong knowledge and ability to apply Federal, State and local employment laws.
  • Excellent organization, motivation, leadership, management and interpersonal skills.
  • Critical thinking, complex problem solving, and judgment and decision-making ability.
  • Experience with performance management systems, recruitment, compensation, benefits, and disparity analysis and employee reward/recognition programs.
  • Formal training and presentation skills, organizational development knowledge and basic facilitation and intervention, and change leadership.
  • Specialized knowledge of the interpretation of laws, regulations and standards, and enforcement agencies for equal employment opportunities, safety, wage and hour, unemployment, worker's compensation and labor law.
  • Managerial skills in budgeting, wage and salary administration and employee relations.
  • Ability to apply comprehensive knowledge of particular field of specialization to the completion of difficult assignments.
  • Excellent customer service skills Strong verbal and written communication skills. Ability to communicate and provide guidance to all employee levels.
  • Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
  • Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with HRIS systems preferred.
  • Ability to work with sensitive or confidential information.
  • Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure.
  • Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities.

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Directly supervise a unit of HR Business Partners

Travel

Work involves driving/traveling to properties and overnight travel within the Region.
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About Firstservice Residential

FirstService Residential is a property management company that provides services to residential communities in North America. The company manages over 8,500 properties and 1.6 million residential units across the United States and Canada. FirstService Residential offers a range of services, including property management, financial management, maintenance and repair, and administrative support. The company is committed to providing exceptional service to its clients and improving the quality of life for residents in the communities it serves.
Learn more about Firstservice Residential
Size
25,000 employees
Market Cap
$7.3 billion
Industry
Founded
2012
5 Year Trend
+17%
NASDAQ

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