Otis Worldwide Corporation

Sr Manager, Houston Service Sales & Ops

Otis Worldwide Corporation • $110K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience in leadership.
  • 5+ years of leading service or operations teams.
  • Strong people leadership and credibility.
  • Strong business acumen balancing various priorities.
  • Ability to confidently navigate customer conversations.
  • Excellent communication and relationship-building skills.
  • Experience in the elevator industry preferred or adjacent fields.

Responsibilities

  • Lead operational and commercial teams in Houston.
  • Drive profitability and overall business performance.
  • Foster collaboration between Sales and Operations.
  • Develop talent and promote high-performance culture.
  • Enhance customer loyalty through consistent service delivery.
  • Ensure compliance with safety and quality standards.
  • Support long-term business improvements and planning.

Benefits

  • 401(k) with generous company match and automatic contributions.
  • Comprehensive medical, dental, and vision insurance from day one.
  • Three weeks paid vacation plus paid holidays.
  • Paid sick leave and wellness incentive programs.
  • Life and disability insurance coverage.
  • Voluntary benefits like legal and home insurance.
  • Parental leave and adoption assistance available.
  • Tuition reimbursement program to support education.
  • Recognition awards and performance bonuses.
Full Job Description
Date Posted:
2026-09-15
Country:
United States of America
Location:
OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USA

On a Typical Day You Will
  • Lead service operations to ensure customer commitments are delivered safely, efficiently, and on schedule
  • Coach and support supervisors, service sales representatives, and business development professionals
  • Partner with sales and field teams to identify opportunities for growth and customer retention
  • Build strong relationships with customers and serve as a senior point of escalation when needed
  • Review operational and financial performance and implement improvement plans
  • Conduct field visits and promote a strong safety-first culture
  • Support strategic initiatives that improve productivity, communication, and customer satisfaction


Responsibilities
  • Provide leadership for operational and commercial teams across the Houston Territory
  • Drive profitability, growth, and overall business performance
  • Strengthen collaboration between Sales and Operations to achieve shared objectives
  • Develop talent and build a high-performing, accountable team culture
  • Improve customer loyalty through consistent service delivery and relationship management
  • Ensure compliance with safety, quality, and company standards
  • Support long-term business planning and operational improvements


What You Will Need to Be Successful
  • Bachelor's degree or equivalent combination of education and leadership experience.
  • 5+ years of experience leading service, field, construction, industrial, or operations teams.
  • Proven ability to lead teams and build credibility through strong people leadership
  • Strong business acumen with the ability to balance operational, customer, and financial priorities
  • Confidence navigating customer conversations and resolving complex challenges
  • Excellent communication and relationship-building capabilities
  • Ability to influence stakeholders and drive alignment across multiple groups
  • Commitment to continuous improvement and safety leadership
  • Experience leading service, operations, industrial, construction, manufacturing, or related teams
  • Elevator industry knowledge is highly preferred, but we also welcome leaders from adjacent industries who are eager to learn and grow


Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:
  • 401(k) plan that includes generous company match and a separate automatic retirement contribution
  • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  • Three weeks paid vacation and paid company holidays
  • Paid sick leave - Employee assistance and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits, such as legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Adoption assistance
  • Tuition reimbursement program
  • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Apply today to join us and build what's next!

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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