Scotiabank

Sr Manager, FX Application Support (Capital Markets Technology)

Scotiabank$110K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years managing application support teams in trading or capital markets
  • Solid understanding of FX business flows and operational risks
  • Skilled in both people leadership and hands-on technical direction
  • Experience in leading major incidents and driving complex remediation
  • Excellent stakeholder management and communication skills
  • Hands-on knowledge of Oracle or SQL Server databases
  • Familiarity with distributed systems and monitoring tools

Responsibilities

  • Lead and develop a team of application support analysts for FX platforms
  • Drive accountability for incident response and operational discipline
  • Ensure health, availability, and performance of FX production applications
  • Act as incident commander during high severity outages
  • Review and approve deployment plans and readiness standards
  • Enhance operational maturity through automation and process improvements
  • Build relationships with stakeholders across Trading, Operations, and Engineering

Benefits

  • Commitment to diversity, equity, and inclusion in the workplace
  • Accessibility initiatives and accommodations for all employees
  • Upskilling opportunities and tuition assistance available
  • Competitive rewards program with flexible vacation and benefits starting on day one
  • Community engagement programs fostering belonging and participation
Full Job Description
Requisition ID: 257561

The Team

Global Banking and Markets Engineering supports Scotiabank's FX and Capital Markets businesses. The FX Application Support function is responsible for ensuring stability, resilience, and continuous improvement of critical trading and post trade platforms operating in a global environment.

The Role

The Senior Manager Application Support FX Technology is accountable for end to end production support, operational governance, and people leadership for FX platforms. This role combines people management and strategic ownership with the ability to be hands on when required, particularly during major incidents, complex investigations, and operational risk reduction initiatives.

The role owns outcomes for production stability, incident response quality, and operational maturity.

Is this role right for you? In this role you will:

People Leadership and Team Management
  • Lead, manage, and develop a team of application support analysts and senior leads supporting FX platforms
  • Set clear expectations around ownership, escalation, on call readiness, and operational discipline
  • Drive accountability for incident response, problem management, and change outcomes
  • Manage hiring, onboarding, performance management, coaching, and career development
  • Ensure sustainable coverage models including follow the sun support where applicable

Production Support and Hands On Leadership
  • Own the overall health, availability, and performance of FX production applications
  • Be hands on during major incidents and complex production issues, providing technical direction and leadership
  • Participate in deep dive analysis for recurring or high risk issues to drive permanent fixes
  • Ensure monitoring, alerting, and proactive issue detection are effective and continuously improved

Incident and Problem Management
  • Act as incident commander for high severity production outages
  • Drive high quality root cause analysis with clear ownership and measurable remediation actions
  • Challenge Vendors and internal teams to deliver meaningful, timely outcomes
  • Ensure lessons learned translate into concrete improvements

Stakeholder and Relationship Management
  • Serve as the primary technology contact for FX business stakeholders
  • Build strong partnerships with Trading, Operations, Engineering, Infrastructure, and Vendor teams
  • Represent FX support in governance forums, leadership discussions, and post incident reviews
  • Communicate clearly and confidently with senior management during critical situations

Change and Release Governance
  • Enforce strong change management and production readiness standards
  • Review and approve deployment plans, success criteria, and rollback strategies
  • Ensure support teams are prepared for releases and operational impacts are understood
  • Own post implementation reviews and track actions to closure

Operational Maturity and Risk Reduction
  • Drive improvements through automation, tooling, and process enhancements
  • Ensure failover readiness, capacity validation, and disaster recovery preparedness
  • Identify and mitigate systemic risks across people, process, and technology

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Required Experience and Skills
  • Proven experience managing application support teams in a trading or capital markets environment
  • Strong understanding of FX business flows and operational risk
  • Ability to be both a people leader and a hands on technical leader when required
  • Demonstrated experience leading major incidents and driving complex remediation
  • Strong stakeholder management and communication skills


Technical Awareness and Capability
  • Solid hands on understanding of databases such as Oracle or SQL Server
  • Familiarity with distributed systems, integration patterns, and failure modes
  • Experience with monitoring and observability tools
  • Exposure to automation and modern platform architectures


What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


#LI-Hybrid

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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