Macy's

Sr. Manager, Fine Jewelry

Macy's$100K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 3-5 years of relevant experience
  • Strong communication skills for various audiences
  • Ability to adapt strategies to changing priorities
  • Excellent leadership and interpersonal skills
  • Self-starter with teamwork capability
  • Flexible availability including evenings and weekends

Responsibilities

  • Drive sales by leading and motivating colleagues
  • Analyze sales data to enhance performance
  • Implement strategies to acquire new customers
  • Address performance issues in a timely manner
  • Manage recruitment, training, and development of team members
  • Champion customer-centric selling behaviors
  • Collaborate with visual merchandising team on product strategies

Benefits

  • Team-driven work environment
  • Opportunities for professional development
  • Engagement in customer experience initiatives
  • Varied responsibilities across the sales floor
  • Potential for a dynamic career path within the company
Full Job Description
Job Description

Job Overview

The Senior Manager, Selling (SMS) is a floor present leader on the forefront of both the colleague and customer experience. Through inspirational leadership style, strong interpersonal skills and business acumen, the SMS guides the selling journey and inspires their team to achieve sales and service results.

The SMS's primary objective is to drive sales and build customer relationships by training, coaching, and developing a team of professional and hourly colleagues. A Bloomingdale's SMS oversees a complex, multi-layered, multi-million-dollar component of the overall store business; may include various families of business, professional direct reports, and/or a significant span of control. A successful Bloomingdale's SMS possesses an inherent passion for people whether it is recruiting, onboarding, and developing their direct reports or ensuring the customer receives an outstanding experience.

Essential Functions
  • Drive and exceed sales goals by leading Bloomingdale's initiatives through coaching and recognition, while optimizing productivity and efficiency
  • Review and utilize data to provide colleague recognition; and develop and communicate strategies to improve results
  • Determine strategies to drive and motivate colleagues to solicit Loyalists
  • Continue to build the client relationship through customer acquisition initiatives
  • Monitor and address performance issues on a timely basis
  • Actively fill open positions - interview, hire, train, direct, manage, coach, develop, coordinate, and evaluate direct and indirect reports; establish strategy for work; provide insight and manage team to meet or exceed performance and behavioral expectations
  • Analyze reports to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities
  • Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed
  • Drive and exceed sales goals through observing, coaching and role modeling customer-centric selling behaviors while providing a fun shopping environment where all customers feel welcome
  • Require and champion use of selling technology to support a seamless customer experience
  • Lead and educate relationship selling, building a client book, and driving outreach to maximize business
  • Direct the execution of merchandising strategies by partnering with the Visual Merchandise Manager / Merchandise Manager
  • Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate
  • Additional projects as assigned

Qualifications and Competencies
  • Bachelor's Degree from a 4-year college or university
  • 3-5 years related experience
  • Effectively communicate and present information to store leaders, colleagues and customers, and all levels of internal and external business partners
  • Ability to effectively plan and execute strategies adapting quickly to changing priorities; monitoring and maneuvering workflow as needed
  • Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
  • Resourceful self-starter, works well independently as well as part of a team
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements
  • Requires periods of walking, standing, communicating, reaching, crouching, and climbing ladders
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Involves close vision, color vision, depth perception and focus adjustment
  • Frequently lift/move up to 25lbs.


This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time.

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About Macy's

Macy's Careers

Join the vibrant team at Macy's—a leader in the retail industry, offering unparalleled job opportunities that empower you to leverage your skills and drive innovation. At Macy's, we are committed to fostering a culture of diversity and professional growth, making it an exciting time to become part of our global community. Work You'll Do Embark on a career at Macy's and be at the forefront of the retail revolution. With a variety of positions available, from in-store roles to corporate leadership, Macy's provides a platform for professional development and career advancement. Whether you're looking for a full-time position or a part-time internship, Macy's offers a dynamic work environment where your contributions are valued and celebrated. Join Macy's market-leading team to help redefine the shopping experience for millions of customers worldwide. Lead through innovation and be part of a company that prides itself on its commitment to leadership and excellence in the retail sector. Transform your career with Macy's through our comprehensive training programs and development opportunities. Work alongside a diverse team of professionals, all driven by a shared goal of delivering exceptional service and driving success in a competitive marketplace. Macy's Employment Experience At Macy's, we understand that our employees are our greatest asset. That's why we offer competitive benefits, including health insurance, retirement plans, and employee discounts, to ensure our team members are supported both personally and professionally. Our commitment to diversity and inclusion is evident in our hiring practices and corporate culture. We strive to create an environment where all employees can thrive and contribute to our collective success. Macy's is not just a company; it's a community where innovation, leadership, and teamwork are at the heart of what we do. Innovative Work Macy's is a place where you can harness your skills to explore new ideas and innovative solutions. Our commitment to innovation is what sets us apart and keeps us at the forefront of the retail industry. Join us and contribute to projects that redefine retail and improve customer experiences across all our channels. Be Part of a Great Team At Macy's, you'll collaborate with talented professionals who are passionate about redefining retail. Our team's unparalleled capabilities and dedication to excellence make Macy's a leader in the industry. Here, your career will flourish as you work on diverse projects and make a real impact on our company's future. Future-Proof Your Career With Macy's, the sky's the limit when it comes to career growth and opportunities. Advance your career through our training and development programs, designed to nurture your professional skills and prepare you for future leadership roles. Grow with us and see how far your ambition can take you. Stay Connected Join Our Team Search for open positions that match your skills and interests at Macy's. We are always on the lookout for passionate, creative, and solution-driven team players. Explore the numerous career paths available and find the perfect fit for you. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Macy's a fantastic place to work. Our careers blog is your go-to resource for everything from interview tips to resume advice. Job Alert Emails Customize your subscription to receive job alerts and the latest news from Macy's. Tailor your preferences to see exciting and rewarding opportunities that align with your career aspirations. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about Macy's
Size
88,857 employees
Market Cap
$5.4 billion
Industry
Net Income
-$3.9 billion
Founded
1858
5 Year Trend
-0.4%
Revenue
$18 billion
NASDAQ

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