Primary Function

The Sr Manager Document Administration is responsible for directly assisting the Director or Sr Director in the daily operations of multiple teams and functions or critical strategic initiatives. In addition to ensuring controlled, high performing teams, the Sr Manager Document Administration will support creating shareholder value, developing culture and employee engagement, long term strategic growth and vision. This role requires independence and initiative. The Sr Manager Document Administration will be able to lead their teams with limited daily direction from their direct manager

Direct Reports: ☒ Yes • No

• Manager Document Administration
• Supervisor Document Administration

Principal Duties:

• Oversees the daily operations of multiple Document Administration functions to ensure compliance with all company, state, and federal guidelines.
• Develops and implements all departmental processes and procedures to maximize resources and minimize expenditures.
• Coordinates, compiles, and analyzes data for distribution and presentation to associated departments and Executive Leadership.
• Will manage one or more of the following functions: Lien Release*, Archive*, Chattel*, QA, Document Drafting, Chain of Title/Assignments*, Note Validation*, File Room*, Vault*, Land Transaction*, Partial Release*, Subordinations*, Assumptions*, CEMA/COOP Refinance Files*, Collateral Ordering, Transaction Management, Pool Certification, Side Letters, POAs*, Document Execution/Recording*, Print & Ship*
• Supports the Document Administration Director in the development of unit Business Plans and Budgets to meet Company-forecasted future-growth requirements.
• Prepares and manages meetings/presentations with internal departments, external clients, and governmental regulators.
• Directly responsible for the management of all Document Administration vendors, including SOWs, monthly invoicing (generation of entries to GL, reconciliation, and expense recovery).
• Creates and maintains job descriptions.
• Develops and implements performance metrics, work standards and departmental KPIs.
• Drafts and publishes formal guidelines and procedures.
• Evaluates job performance and, as necessary, administers disciplinary action.
• Provides training and develops career paths for all direct reports.
• Performs periodic Performance Reviews.
• Develops and tracks employee incentive plans for monthly performance.
• Acts as the key contact with other departments and divisions within the Company.
• Undertakes Special Projects related to departmental activities.
• Performs other duties as assigned by management.

Education and Experience

• High school diploma or equivalent, required.
• Associates or bachelor's degree preferred.
• 6-8 years' experience in Document Administration in Mortgage Servicing or similar field.

Knowledge, Skills, and Abilities

• Intermediate to advanced knowledge of all Document Administration functions.
• General management skills.
• Strong project management capability.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Self-directed and comfortable working with ambiguity and uncertainty.
• Proven experience as a supervisor or other relevant leadership role.
• General mortgage servicing and mortgage document knowledge.
• General resource and pipeline management skills.
• Ability to handle confidential material in a professional, ethical manner.
• Strong borrower-facing communication skills.
• Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Superior professional communication skills - written & verbal.
• Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Ability to maintain a consistent teamwork mentality.
• Ability to learn and execute multiple job functions.
• Advanced knowledge of MS Office: Word, Excel & Outlook Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.
• Superior written and verbal communication and follow up skills as well as a strong sense of accountability. Technical writing experience helpful.
• Ability to multi-task and well organized.
• Entry level SQL skills preferred.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.