American Express

Sr Manager-Digital Product Management- EDAI

American Express$120K — $150K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in product management or related fields, including enterprise SaaS and AI products.
  • Proven record in launching and scaling products in complex enterprise settings.
  • Exceptional product judgment to prioritize effectively and make high-stakes trade-offs.
  • Ability to distill vendor capabilities into actionable plans and metrics.
  • Excellent written and verbal skills for communicating across technical and non-technical audiences.
  • Experience collaborating with cross-functional teams including engineering and compliance.
  • Comfort managing projects with incomplete information while ensuring thorough documentation.

Responsibilities

  • Define product strategy and roadmap for AI productivity tools.
  • Translate business needs into actionable product requirements and rollout plans.
  • Evaluate vendor capabilities and decide on enterprise adoption criteria.
  • Create go/no-go recommendations for product rollout phases.
  • Collaborate with technical teams on product launch readiness and risk controls.
  • Work with marketing partners on positioning and training for product launches.
  • Analyze user adoption and feedback to inform product strategy adjustments.

Benefits

  • Opportunities for professional development and growth within the company.
  • Collaborative work environment that encourages innovation and creativity.
  • Involvement in cutting-edge AI technology and product development.
  • Access to a wide network of resources and expertise within American Express.
Full Job Description
Job Description

As a Senior Digital Product Manager on the AI Productivity Tools team, you will own how American Express evaluates, enables, and scales AI tools that help colleagues research, analyze, draft, prototype, design, and automate work. You will drive decisions on which vendor capabilities deserve enterprise adoption, how they should fit into Amex's operating model, what controls are required, and how to package them into a clear, useful colleague experience. You will work with vendor teams and internal partners to bring AI productivity tools into Amex in a way that is useful, supportable, governed, and worth the investment.

Responsibilities

  • Define the product strategy, launch scope, target users, success metrics, and expansion roadmap for AI-powered productivity tools.
  • Translate colleague needs and business priorities into clear product requirements, roadmap priorities, rollout plans, and adoption recommendations.
  • Evaluate vendor capabilities, platform features, connectors, integrations, and workflow patterns to decide what Amex should enable, constrain, test further, or defer.
  • Assess vendor roadmap items and enterprise feature requests against colleague value, feasibility, risk, supportability, and readiness to scale.
  • Create go/no-go recommendations that clearly separate what is ready for controlled release, broader rollout, or future review.
  • Partner with platform administration, technical project management, engineering, security, and architecture teams to validate access, configuration, monitoring, risk controls, support paths, and launch readiness.
  • Work with Go-to-Market partners on positioning, training inputs, launch communications, FAQs, customer success, and feedback loops.
  • Define product guardrails for acceptable use, data handling, human review, artifact management, connector access, and scale decisions.
  • Partner with vendors and internal teams to close the gap between vendor capability and Amex readiness across identity, access, monitoring, data handling, support, and governance.
  • Analyze usage, adoption, retention, feedback, support patterns, and qualitative value signals to understand where the product is working and where the strategy needs to change.
  • Prepare clear senior-leader materials on product value, launch readiness, adoption, investment needs, governance, and tradeoffs.
  • Build repeatable product practices for evaluating vendor capabilities, packaging them for Amex, launching them to the right cohorts, and measuring adoption and value.


Qualifications

  • 5+ years of product management, platform product management, enterprise SaaS, AI products, collaboration tools, productivity platforms, developer tools, design tools, or equivalent experience.
  • Experience launching, enabling, or scaling products in complex enterprise environments with technology, risk, compliance, legal, and business stakeholders.
  • Strong product judgment, including the ability to define the customer problem, prioritize the highest-value use cases, and make clear launch tradeoffs under pressure.
  • Ability to turn ambiguous vendor capabilities into practical requirements, rollout plans, success metrics, user guidance, and executive recommendations.
  • Strong written and verbal communication skills, with the ability to explain product, technical, operational, and risk topics to senior and non-technical audiences.
  • Experience partnering with engineering, architecture, information security, legal, compliance, data governance, vendor, Go-to-Market, or platform operations teams.
  • Comfort operating with incomplete information while maintaining strong documentation, decision-making, and escalation discipline.
  • Ability to use data, user feedback, and product intuition to evaluate adoption, value, product-market fit, and readiness to scale.
  • Hands-on curiosity about AI tools and willingness to test products directly before asking others to adopt them.
  • Entrepreneurial, self-directed, and able to move quickly without losing sight of governance, supportability, and enterprise risk.
  • Bachelor's degree in a relevant field or equivalent practical experience.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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