The Senior Manager, Direct to Consumer leads our Direct to Consumer team at T-Mobile. D2C is essential to our market strategy - introducing communities by directly engaging with potential customers through D2C efforts, sponsoring & attending events and thought leadership opportunities. The Senior Manager strategically plans and leads the execution of the D2C mission - building & developing a motivated, engaged, and fully capable team committed to building relationships throughout communities.

Job Responsibilities:

Field Sales & Operations Leadership
• Recruits, trains, and engages a high-performing D2C sales team to deliver on T-Mobile's objectives
• Supports team members and third party vendors through ongoing coaching that enhances their performance
• Develops & implements strategies that achieve sales targets and grow T-Mobile market share
• Analyzes market trends and competitive intelligence to identify new opportunities
• Manages to sales budget - allocating resources to maximize ROI & adjust where needed
• Collaborates closely with all local sales channels to align sales initiatives with overall business goals
• Facilitates ongoing training to upskill & keep the team informed on new products & trends
• Performs other duties as assigned, including departmental & cross-functional projects

Customer Experience & Retention Strategies
• Ensure an exceptional customer experience by implementing best-in-class sales models with 3rd party vendors and work with T-Mobile Care teams to leverage digital assets for service and sales opportunities
• Cultivates strong relationships with customers & their communities - delivers proactive communication in the markets and promptly responds
• Oversee sales initiatives that focus on long-term customer value and loyalty designed to increase Broadband sales in the designated target areas
• Work cross-functionally to address pain points in key sales processes and post-sale support to enhance customer experience & retention

Performance Management & Reporting
• Hold third-party vendors to the highest possible standards laid out in their contract to ensure market growth is balanced with exceptional customer experience
• Sets performance goals for the team; monitors and coaches to goals continuously
• Prepares regular reports on sales performance, market trends, and customer feedback
• Analyzes multiple data sources to drive decision-making & improve sales strategy

Education:

High School Diploma/GED (Required)

Bachelor's Degree: Marketing, Finance, Business Administration, or similar areas of focus (Preferred)

Work Experience:

4-7 years Proven track record of leading high-performing sales teams and driving revenue growth with preferred experience in recurring revenue businesses that operate in multi-channels and where customer experience is highly valued. (Required)

2-4 years Direct & indirect management experience. (Preferred)

Knowledge, Skills and Abilities:

Strategic Sales Growth & Planning: Proven ability to develop and execute sales plans, while adhering to company policies. (Required)

Communication: Articulate verbal & written communicator capable of inspiring the targeted audience. (Required)

Leadership Development: Strong track record of developing direct reports. (Required)

Building Relationships: Highly skilled at establishing & growing relationships with internal stakeholders & external vendors. (Required)

Strategic Thinking: Capable of analyzing critical factors & variables to influence long-term success in a business. (Required)

Change Management: A champion of change equipped to inspire others to embrace new concepts, ideas & initiatives. (Required)

Data Analytics: Adept at leveraging various data points to drive impactful business decision making. (Preferred)

Program Management: Capable of developing and implementing new programs. (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): Yes

DOT Regulated:

DOT Regulated Position (Yes/No): Yes

Safety Sensitive Position (Yes/No): Yes

Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives

Base Pay Range: $82,275 - $148,350

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ373273¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!