American Airlines

Sr Manager, Control Center

American Airlines • $90K — $130K *
New York, NY 10025In-Person
Transportation
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or equivalent experience/training
  • 6 years of industry experience, 2 years in Hub operations
  • 5 years of management experience
  • Outstanding organizational and operational skills
  • Exceptional time-management and problem-solving abilities

Responsibilities

  • Plan, develop, implement, and execute local operating processes
  • Ensure compliance with American Airlines and local policies
  • Create and monitor operational plans against potential disruptions
  • Manage contingency plans to prevent tarmac delays
  • Conduct investigations for potential DOT rule violations
  • Ensure safe operations while improving efficiency
  • Collaborate with regional partners for consistent Customer experience

Benefits

  • Travel perks for you and your loved ones to explore 365 destinations
  • Access to health, dental, vision, and prescription benefits from day one
  • Wellness programs to support your personal growth
  • 401(k) plan available upon hire with employer contributions after one year
  • Other benefits include Employee Assistance Program and discounts on travel-related services
Full Job Description
8/15/25

Location: LaGuardia Apt (LGA-TRML)
Cities: New York City LGA - NY
Requisition ID: 80629
This job will continue to be posted until at least 08/25/2025. If interested, please apply prior to this date.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
  • Responsible for leading and coordinating the daily operation of the Control Center with responsibility and authority to ensure that all operations are carried out within guidelines and policies set forth by the company.


What you'll do

  • Plans, develops, implements, and executes local operating processes in accordance with AA, FAA, and other local regulatory requirements
  • Ensures daily operations are carried out in accordance with American Airlines and local operating policies
  • Creates and monitors operational plans to mitigate effects of weather, construction, aircraft mechanical problems, air traffic control constraints, fuel supplies, labor problems, or other sources of disruption to the overall airline operation
  • Manages contingency plans to avoid lengthy tarmac delays during irregular operations
  • Conducts investigations and completes detailed reports associated with potential DOT tarmac rule violation occurrences
  • Ensures safe and reliable Gateway Control Center operations while focusing attention on conducting the most efficient operation
  • Coordinates and collaborates with network regional partners to ensure a consistent, efficient Customer experience
  • Ensures continuous collaboration and coordination takes place with the IOC and other internal departments as well as external agencies and the FAA ATC Tower
  • Ensures the local processes, procedures and automation are harmonized in accordance with American's other Gateway and Hub Control Centers and the Control Center Harmonization (CCH) project
  • Provides leadership that mentors, develops, and guides team members to efficiently leverage the value of every employees skills
  • Establishes internal measures of employee satisfaction
  • Provides employee engagement opportunities
  • Drives process improvements for internal and external customer satisfaction and improved employee relations
  • Demonstrates a commitment to excellence through continuous staff development programs that enhance employee engagement, service, knowledge, skills, and morale
  • Manages and leads local processes to continuously improve the Customer experience


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in relevant field or equivalent experience/training
  • 6 years of industry experience with at least 2 years of experience in a Hub operation
  • 5 years of experience managing others in a management role


Preferred Qualifications- Education & Prior Job Experience
  • N/A


Skills, Licenses & Certifications
  • Outstanding organizational, operational and interpersonal skills
  • Exceptional time-management skills with the ability to handle operational challenges and multiple projects at the same time and meet deadlines effectively and efficiently
  • Exceptional problem solving skills and the ability to research issues to determine systemic and individual resolutions


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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